Are you passionate about delivering exceptional customer experiences, problem-solving, and working in a supportive, family-like team environment? Do you want to join a global health service company dedicated to helping people improve their health, well-being, and sense of security? Look no further! arenaflex is seeking an experienced Customer Service Advocate to join our remote team.
**About arenaflex**
arenaflex is a global health service company that's committed to making a positive impact in the lives of our 95+ million members. We're passionate about helping people improve their health, well-being, and sense of security. Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join us on this mission.
**The Role**
As a Customer Service Advocate at arenaflex, you'll play a critical role in helping our members make the most out of their benefits. You'll be the first point of contact for our customers, and you'll work from home to provide exceptional customer service, resolve issues, and provide solutions. You'll be an advocate for health and wellness, educating customers on disease management programs and making recommendations on healthy living programs.
**Key Responsibilities**
* Help clients, customers, and healthcare providers understand our business and services, including topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs.
* Make it easy for customers to work with us by taking ownership of their issues and resolving them over the chat the first time, every time.
* Be an advocate for health and wellness by educating customers on disease management programs and making recommendations on healthy living programs.
* Access regular development opportunities and mentorship as you train with the best team in the industry.
* Enjoy the perks of working in a wellness-oriented industry, including on-site gyms and cafeterias, massage appointments, and social activities.
**What You Should Have**
* High School Diploma or equivalent required; Associates or Bachelor's degree preferred.
* 1+ years of customer service experience analyzing and solving customer problems required.
* Intermediate proficiency in Microsoft Office Suite; high-level capacity to multitask independently and on a computer.
* Knowledge of Medical Terminology a PLUS.
* Excellent written and oral communication skills.
* Exceptional organizational and time-management focus.
**Skills and Competencies**
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong time-management and organizational skills.
* Ability to multitask and prioritize tasks.
* Knowledge of medical terminology and healthcare industry trends.
**Career Growth Opportunities and Learning Benefits**
* Access to regular development opportunities and mentorship.
* Extensive, hands-on training and guided on-the-job training.
* Opportunities for career growth and advancement.
* Collaborative and supportive team environment.
**Work Environment and Company Culture**
* Work from home with a flexible schedule.
* Collaborative and supportive team environment.
* Opportunities for socialization and team-building activities.
* Wellness-oriented industry with on-site gyms and cafeterias, massage appointments, and social activities.
**Compensation, Perks, and Benefits**
* Starting pay of $16 - $19 an hour based on experience and education.
* Medical benefits that start on day one.
* 8 hours paid time off to volunteer with causes you're passionate about.
* Opportunities for career growth and advancement.
* Collaborative and supportive team environment.
**How to Apply**
If you're passionate about delivering exceptional customer experiences, problem-solving, and working in a supportive, family-like team environment, we want to hear from you! Apply now to join our remote team at arenaflex.
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