At arenaflex, we're dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to thrive, make a difference, and be part of a culture that celebrates individuality and innovation every day.
**Job Summary:**
We're seeking an experienced Customer Service Representative to join our Medicaid Member Support team in Des Moines, Iowa. As a key member of our team, you'll provide exceptional customer service to Medicaid program recipients and affiliates, ensuring that their needs are met and exceeded. If you're passionate about delivering outstanding customer experiences, have a strong understanding of customer service principles, and are eager to grow with a dynamic team, we encourage you to apply.
**About arenaflex:**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team is dedicated to creating exceptional outcomes for our clients and the millions of people who count on us. We're committed to fostering a culture of innovation, collaboration, and inclusivity, where individuality is valued and celebrated.
**Job Responsibilities:**
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements:**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications:**
* Experience in a call center environment, preferably in a customer service role
* Strong understanding of customer service principles and quality monitoring processes
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
* Familiarity with Medicaid programs and policies
**Skills and Competencies:**
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
* Ability to adhere to a break and lunch schedule
* Ability to work with people of diverse backgrounds
**Career Growth Opportunities:**
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in customer service, quality monitoring, and Medicaid programs
* Take on new challenges and responsibilities as you grow in your role
* Collaborate with a dynamic team to achieve exceptional outcomes for our clients
* Participate in training and development programs to enhance your skills and knowledge
**Work Environment and Company Culture:**
arenaflex is a dynamic and inclusive workplace that values individuality and innovation. As a Customer Service Representative, you'll work in a fast-paced environment with a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Our company culture is built on the principles of collaboration, empathy, and inclusivity, and we're committed to creating a workplace that is welcoming and supportive of all employees.
**Compensation and Benefits:**
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to
[email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Vaccination Policy:**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
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