At arenaflex, we're dedicated to providing exceptional customer service and support to our employees and employers. As a valued member of our team, you'll play a critical role in handling FMLA claims and leaves, ensuring that our clients receive the support they need during challenging times. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our team is comprised of talented professionals who share a common vision: to make a positive impact in the lives of our clients and communities. With a strong commitment to excellence, we strive to deliver exceptional results, foster meaningful relationships, and promote a culture of inclusivity and respect.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team as an FMLA and Leave Management Specialist. In this role, you'll be responsible for handling intake calls, determining eligibility for FMLA and other leaves, and making initial case decisions. You'll also perform leave follow-ups, update applications, and respond to inquiries from employees and employers. If you have a strong customer service background, excellent communication skills, and a keen attention to detail, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle intake calls for FMLA claims and leaves, determining eligibility and making initial case decisions
* Promptly review new FMLA and Company Leave notices and act upon them within documented timeline standards
* Complete eligibility decisions during intake and gather pertinent data from employees or supporting systems
* Identify and evaluate leave specifics, making initial case decisions to approve or deny
* Perform leave follow-ups with employees, employers, or healthcare providers, including recertification of serious health conditions and intermittent claim tracking
* Conduct standard communication (phone calls, emails, and letters) with appropriate parties throughout the duration of the leave
* Consistently update FML and Leave applications to accurately reflect leave status and ensure diary documentation exists
* Respond to employee and employer inquiries regarding the status or availability of FML and Company leave
**Essential Qualifications**
* 1-2 years of customer service experience, phone experience, or equivalent (customer-facing experience in fast food, retail, or other industries also considered)
* High school diploma or equivalent required
* Basic computer literacy, including Microsoft Office experience
* Excellent communication and interpersonal skills
* Strong attention to detail and organizational skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
**Preferred Qualifications**
* Experience with FMLA and leave management processes
* Knowledge of relevant laws and regulations, including the Family and Medical Leave Act (FMLA)
* Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
* Bilingual or multilingual skills (English and Spanish, for example)
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills, with a focus on empathy and understanding
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As an FMLA and Leave Management Specialist, you'll have opportunities to:
* Develop your customer service and communication skills through ongoing training and coaching
* Gain experience with FMLA and leave management processes, including relevant laws and regulations
* Work with a talented team of professionals who share a common vision and values
* Participate in professional development opportunities, including conferences, workshops, and online courses
* Enjoy a dynamic and supportive work environment that fosters growth and innovation
**Work Environment and Company Culture**
arenaflex is proud to offer a hybrid work environment that combines the best of both worlds: the flexibility of remote work and the benefits of in-office collaboration. As an FMLA and Leave Management Specialist, you'll have the opportunity to work from home or in our office, depending on your needs and preferences. Our office is located in Oriskany, NY, and we're committed to creating a welcoming and inclusive environment that reflects our values of excellence, innovation, and respect.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $20/hour
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities and training
* Access to cutting-edge technology and tools
* Collaborative and supportive work environment
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
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