At arenaflex, we're dedicated to providing exceptional customer service to our clients while maintaining the highest levels of privacy and security. As a Customer Service Representative, you'll play a vital role in our federal contract servicing federal student loans, ensuring that our customers receive personalized repayment plans that meet Federal and State regulations and comply with company policy.
**About arenaflex**
arenaflex is a leading provider of customer service solutions, committed to delivering high-quality support to our clients. With a focus on innovation and customer satisfaction, we're constantly striving to improve our services and exceed our customers' expectations. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.
**Job Summary**
We're seeking experienced Customer Service Representatives to join our team in Augusta, GA. As a Customer Service Representative, you'll be responsible for providing efficient and accurate servicing of student loan inquiries, performing account updates, and helping customers establish personalized repayment plans. You'll work in a fast-paced, professional environment, providing exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions.
**Responsibilities**
As a Customer Service Representative, your key responsibilities will include:
* Providing efficient and accurate handling of inquiries regarding student loans, account updates, and repayment options within policies and Federal and State regulations
* Handling inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators
* Assisting with completion of customer applications to meet the guidelines outlined in department procedures
* Ensuring the highest levels of privacy and security to protect customer data, clients, and business partners while providing exceptional customer service
**Requirements**
To be successful in this role, you'll need:
* High School diploma or GED
* 6 months of contact center or customer service experience in a business environment
* 6 months of computer experience in a business environment
* Ability to obtain and maintain a Public Trust security clearance (Federal 5C)
* Possess a friendly and professional speaking voice and patient demeanor
* Outstanding attendance and punctuality
* Ability to provide excellent customer service
* Strong verbal and written communication skills
* Excellent time management and multi-tasking skills
* Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
* Reliable high-speed internet using a hard-wired ethernet connection
* Reliable transportation to a CRI facility throughout the course of employment
**Preferred Qualifications**
While not required, we prefer candidates with:
* Bachelor's degree
* Call Center experience
* 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
**Training and Development**
New hires will undergo a comprehensive training program, which includes:
* Understanding federal regulations and company policies
* Use of customer relationship tools to offer personalized interaction to meet the unique needs of each customer inquiry
* Successful completion of a remote paid training curriculum, which can extend up to 5-6 weeks
* Assignment of a 40-hour scheduled shift during operational hours
**Work Environment and Company Culture**
As a remote employee, you'll work from home, but you'll be an integral part of our team. You'll have access to our state-of-the-art technology, training, and support. Our company culture is built on collaboration, innovation, and customer satisfaction. We're committed to providing a positive and inclusive work environment that fosters growth and development.
**Compensation and Benefits**
As a Customer Service Representative, you'll earn $17.75 per hour, plus $4.57 per hour in Health and Welfare (capped at 40 hours per week). This means the company will pay the full cost of employee-only medical, dental, and vision premiums. You'll also have access to our comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) plan with company match
* Paid time off and holidays
* Opportunities for career growth and advancement
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We're proud to be an EEOC-compliant organization, committed to providing equal employment opportunities to all applicants and employees.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we want to hear from you! Apply now to join our team as a Customer Service Representative.
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