**Job Summary:**
At arenaflex, we're revolutionizing the way people interact with our brand, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our Service Department, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers feel valued, heard, and supported throughout their journey with us. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex:**
arenaflex is a dynamic and innovative company that's changing the game in the industry. We're committed to delivering honest, transparent, and high-integrity experiences that exceed our customers' expectations. With over 200 locations nationwide, we're the nation's largest retailer of used cars, and our team of over 25,000 associates is dedicated to making a difference in the lives of our customers and our communities. We're proud to be recognized as one of the FORTUNE 100 Best Companies to Work For and are committed to creating a workplace that's inclusive, supportive, and empowering for all.
**Key Responsibilities:**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Answering all incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone throughout the entire customer interaction
* Assisting Customer Advisors/Service Consultants with customers when needed
* Answering basic service department questions, scheduling service appointments, and routing customers' calls
* Providing written messages to the responsible party in a timely manner
* Completing reminder calls for customers scheduled for an appointment
* Assisting the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contacting customers with Repair Requests to schedule appointments
* Filing repair orders and all supporting documentation daily
* Auditing all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines
* Ensuring the loaner log and dealer tags are always in compliance with audit requirements
**Essential Qualifications:**
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills
* Demonstrate exceptional telephone etiquette and active listening skills
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes
* Maintain or exceed the arenaflex guidelines for customer satisfaction
* Read, interpret, and transcribe data in order to maintain proper records
* Intermediate computer skills, including spreadsheet knowledge
**Preferred Qualifications:**
* Successfully work with associates in other departments within the store
* Perform multiple duties in a high-energy, fast-paced working environment
* Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone
* Stay current in arenaflex provided training in all areas of the Service process
* Possess intermediate computer skills
**Working Conditions:**
* Primarily indoor environment; may include working at times in noisy conditions
* May require sitting or standing for extended periods of time
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days
* Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas
* Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies
**What We Offer:**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Flexible scheduling and work-life balance
* Access to cutting-edge technology and tools
* Recognition as a leader in the industry for diversity, equity, and inclusion
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply today! Please visit our website to submit your application and join our team of dedicated professionals at arenaflex.
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**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.
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