At careerzynith, we're on a mission to deliver exceptional customer service and quality workmanship in the HVAC and plumbing industry. As a Customer Service Representative (CSR), you'll play a vital role in communicating with customers, scheduling appointments, and dispatching our skilled technicians to resolve issues. If you're a people person with excellent communication skills, a passion for customer satisfaction, and a knack for time management, we want to hear from you!
**About careerzynith**
careerzynith is a family-owned and operated HVAC and plumbing company that has been serving the Baltimore, Maryland area since 2005. We pride ourselves on offering superior customer service, quality workmanship, and a commitment to excellence. Our team of factory-trained, experienced, and highly qualified technicians is dedicated to providing installation, repair, or maintenance services to any and all major brands of cooling, heating, or geothermal equipment. We're a highly recognized business with a reputation for excellence, having received the BBB A+ accreditation, Angie's List "Super Service Award", and many others.
**Our Ideal Customer Service Representative (CSR)**
We're looking for a customer-focused individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you possess the following qualities, we'd love to hear from you:
* **Excellent Communication Skills**: You're an effective communicator with both written and verbal skills, able to clearly articulate customer needs and concerns.
* **Customer Service Skills**: You're a customer service expert, able to meet and exceed customer expectations, and provide solutions to their problems.
* **Reliability**: You're a reliable and trustworthy individual, able to maintain confidentiality and handle sensitive customer information.
* **Time Management**: You're a master of time management, able to prioritize tasks, manage multiple projects, and meet deadlines.
* **Professionalism**: You present yourself and our business in a positive, professional manner, even in challenging situations.
**Responsibilities**
As a Customer Service Representative (CSR) at careerzynith, you'll be responsible for:
* Communicating with customers to determine their service needs and schedule appointments
* Dispatching our skilled technicians to resolve HVAC and plumbing issues
* Prioritizing and entering data into our database using computer skills
* Providing exceptional customer service, resolving issues, and building strong relationships with our customers
* Working collaboratively with our team to achieve sales and customer satisfaction goals
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* Basic knowledge of computers and software applications
* Excellent customer service skills and a passion for delivering exceptional service
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong communication and interpersonal skills
**Benefits**
As a valued member of our team, you'll enjoy:
* Competitive hourly pay rate of $15-$18 per hour, plus commission
* 50% paid medical and dental insurance
* Vision insurance
* Life insurance
* 401(k) plan with company match
* Opportunities for advancement and career growth
* Ongoing training and development programs
* Paid holidays and time off
* A great working environment and team attitude
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to meet our next team member!
**Location**
This role is based in Halethorpe, MD, and requires the ability to pass a background check and drug screening test.
**Expected Salary**
$15-$18 per hour, plus commission
**Job Date**
Tue, 03 Jun 2025 22:24:51 GMT
**Apply Now**
Apply for the job now!