**Location:** Bartlesville, OK 74006
**Contract End Date:** 02/25/2025 (with possibility to extend)
**Pay Rate:** $20-$25/hr
**Join arenaflex's Dynamic Team**
At arenaflex, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. As a Customer Service Representative on our team, you'll play a vital role in ensuring our customers receive top-notch service and support. If you're a motivated and detail-oriented individual with a passion for customer satisfaction, we encourage you to apply for this exciting contract opportunity.
**About arenaflex**
arenaflex is a leading provider of cutting-edge solutions in the industry. With a strong focus on customer-centricity and a commitment to excellence, we strive to exceed our customers' expectations and drive growth through innovation. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact.
**Key Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* **Repair Management**: Oversee customer repair requests from initiation to delivery, including coordination with our Bartlesville and Warminster, PA locations.
* **Order Processing**: Enter and manage repair information following established processes to ensure accurate and timely execution.
* **Scheduling & KPIs**: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs).
* **Problem Resolution**: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds.
* **Order Completion**: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery.
* **KPI Support**: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity.
* **Data Analysis**: Run reports, review data, and recommend process improvements for better KPI performance.
* **Continuous Improvement**: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction.
* **Other Tasks**: Support additional roles or tasks as requested by management.
**Qualifications**
To succeed in this role, you'll need:
* **Bachelor's Degree** with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
* **Strong customer service experience**, attention to detail, and ability to work well both independently and within a team.
* **Self-starter** with the ability to manage multiple tasks and adapt to changing priorities.
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in data analysis and reporting
* Strong attention to detail and organizational skills
* Ability to work collaboratively with cross-functional teams
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have opportunities to:
* Participate in training and development programs to enhance your skills and knowledge
* Collaborate with cross-functional teams to drive innovation and improvement
* Take on new challenges and responsibilities as you grow in your role
* Enjoy a dynamic and supportive work environment that fosters growth and development
**Work Environment and Company Culture**
arenaflex is proud to offer a diverse and inclusive work environment that values collaboration, innovation, and customer-centricity. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact. As a Customer Service Representative, you'll be part of a dynamic team that's passionate about customer satisfaction and committed to excellence.
**Compensation, Perks, and Benefits**
As a valued member of our team, you'll enjoy:
* Competitive hourly rate of $20-$25/hr
* Comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits
* EAP program and commuter benefits
* 401K plan with company match
* Paid leave, including Paid Sick Leave and Holiday pay
* Opportunities for career growth and professional development
**Equal Opportunity Employer/Veterans/Disabled**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Candidate Privacy Information Statement**
To learn more about how we'll use your information, please navigate to https://www.arenaflex.com/en/us/candidate-privacy-policy.
**Application Instructions**
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!
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