At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. Our mission is to empower individuals to manage their health and treatment at home, leading to a more comfortable and productive life. As a national leader in home medical equipment, we're seeking a talented and compassionate Sleep Therapy Inbound Customer Service Representative to join our team.
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to delivering exceptional patient care and support through our extensive network of locations across 45 states. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join our mission.
**Overview and Responsibilities**
We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll be responsible for providing exceptional customer service to our patients, ensuring their needs are met, and empowering them to manage their health and treatment at home.
**Key Responsibilities**
* Acts as patient advocate to resolve questions or concerns
* Collects patient, source information, and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Basic Computer and Basic Internet skills test along with a Typing test
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ One to three years of related prior work experience in a team-oriented environment
+ Experience in medical field and administrative record management
+ Strong customer service background
* Skills, Knowledge, and Abilities:
+ Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
+ Helpful, knowledgeable, and polite while maintaining a positive attitude
+ Interpret a variety of instructions in a variety of communication mediums
+ Knowledge of billing reimbursement and insurance policies and requirements preferred
+ Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
+ Knowledge of medical billing practices preferred
+ Maintain confidentiality and practice discretion and caution when handling sensitive information
+ Medical terminology
+ Multi-task along with attention to detail
+ Self-motivation, organized, time-management, and deductive problem-solving skills
+ Work independently and as part of a team
**Physical Demands**
* Lift minimum of 10lbs
* Prompt and regular attendance is required
* Requires close vision to small print on computer and/or paperwork
* Requires sitting, walking, standing, talking, or listening
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
* Office equipment; fax machine, copier, printer, phone, and computer
**Benefits**
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Employee Discount Program
* Employee Recognition Program
* Bonus and Incentive Opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your goals. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join our mission.
**Work Environment and Company Culture**
Our team is passionate about delivering exceptional patient care and support. We're a dynamic and collaborative environment, and we're looking for individuals who share our values and commitment to excellence. Our company culture is built on a foundation of respect, empathy, and teamwork, and we're proud to be an Equal Opportunity Employer.
**Compensation and Perks**
We offer a competitive compensation package, including a starting pay rate of $15.50, plus a Monthly Bonus program opportunity with Potential Unlimited Earnings. We also offer a range of benefits, including 401k, medical, dental, and vision insurance, life insurance and disability, generous paid time off and paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement, and telephone reimbursement.
**How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
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