Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of arenaflex, providing top-notch service to our customers and ensuring their journeys are smooth and stress-free.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the modern world. With a rich history dating back to 1945, we have been serving do-it-yourself movers and their households with a wide range of products and services. Our commitment to customer satisfaction and excellence has earned us a reputation as a trusted and reliable partner in the industry. As a member of our team, you will be part of a dynamic and supportive environment that values innovation, teamwork, and customer-centricity.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in-person and over the phone. You will work closely with our team to ensure that customers receive the help they need, whether it's with equipment inspections, rentals, or other services. Your primary goal will be to deliver a positive and memorable experience for our customers, setting arenaflex apart from the competition.
**Responsibilities**
* Assist customers inside and outside a arenaflex center with products and services
* Use smartphone-based technology to manage rentals and inventory
* Move and hook up equipment, including trucks and trailers
* Clean and inspect equipment on the lot, including checking fluid levels
* Answer questions and educate customers regarding products and services
* Prepare rental invoices and accept equipment returned from rental
* Install hitches and trailer wiring
* Fill propane (certification offered through arenaflex upon employment)
* Drive a forklift (certification offered through arenaflex upon employment)
* Participate in ongoing continuous education through arenaflex University
* Perform other duties as assigned
**Minimum Qualifications**
* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent
* Mechanically inclined a plus
* Bilingual skills a plus (English and Spanish)
**Work Environment**
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
**Physical Demands**
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
**Benefits**
* Career stability
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Access to ongoing education and training through arenaflex University
* A chance to make a real difference in the lives of our customers
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our team as a Customer Service Representative. Don't miss out on this opportunity to be part of a dynamic and supportive environment that values innovation, teamwork, and customer-centricity.
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