At arenaflex, we're committed to revolutionizing the banking experience by providing a welcoming and inclusive team environment where our colleagues are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.
**About arenaflex**
arenaflex is a forward-thinking financial institution that's dedicated to making a positive impact on our customers' lives. We believe in creating a culture that's built on a foundation of trust, respect, and open communication. Our colleagues are passionate about delivering exceptional customer experiences and are empowered to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.
**Key Responsibilities**
As a Customer Experience Banker Non NMLS, you'll be responsible for:
* Providing excellent customer service and effectively resolving customer issues
* Being proficient in understanding and educating customers on consumer deposit products
* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
* Adhering to all operational, security, risk, and regulatory policies and procedures
* Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation
**Essential Qualifications**
* High School Diploma or GED and a minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Preferred Qualifications**
* Experience in sales, customer service, relationship management, and banking
* Strong communication and presentation skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and problem-solving skills
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and presentation skills
* Ability to work in a team environment and build strong relationships with colleagues and customers
* Strong analytical and problem-solving skills
* Ability to adapt to changing priorities and work in a fast-paced environment
* Proficiency in Microsoft Office and other banking software
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our colleagues grow and develop their skills and careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Leadership development programs
* Sales and customer service training
* Professional certifications and designations
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that's built on a foundation of trust, respect, and open communication. Our colleagues are passionate about delivering exceptional customer experiences and are empowered to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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**Equal Employment Opportunity**
arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
**Tobacco-Free Hiring Practice**
arenaflex is a tobacco-free hiring practice and does not accept solicitation from Third Party Recruiters for any position.
**Reasonable Accommodations**
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [
[email protected]](mailto:
[email protected]).
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