At careerzynith, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers. As an Experienced Customer Service Parts Advisor, you'll play a vital role in providing top-notch support and expertise to our customers, ensuring their satisfaction and loyalty to our brand.
**About careerzynith**
careerzynith is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction. Our team of dedicated professionals shares a passion for delivering exceptional products and experiences that exceed our customers' expectations. As a valued member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.
**Job Summary**
We're seeking an experienced Customer Service Parts Advisor to join our team in Middlebury, IN. As a key point of contact for dealers and retail customers, you'll provide expert support and guidance on parts-related issues, ensuring seamless communication and resolution of customer inquiries. Your exceptional communication skills, product knowledge, and problem-solving abilities will make you an invaluable asset to our team.
**Key Responsibilities**
* Serve as the primary point of contact for all parts-related issues from dealers and retail customers, responding to and addressing inquiries with professionalism and expertise.
* Research and provide accurate information on parts orders, including part numbers, prices, shipping options, availability, and status of existing orders and change orders.
* Assist dealers with part number research, price quotes, shipping options, part availability, and status of existing orders and change orders.
* Research and create special make item part numbers, descriptions, and build lists.
* Process special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
* Verify the accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
* Communicate internally and externally to convey information regarding parts availability and status.
**Experience and Knowledge**
* Customer-facing experience is required, with a strong background in customer service and support.
* Prior high-volume call center experience is preferred, with a proven track record of handling complex customer inquiries.
* A manufacturing background with knowledge of RV construction, processes, parts, and warranties is preferred, as well as familiarity with Lemon Laws and recalls.
**Essential Skills and Abilities**
* Ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
* Strong communication skills, with the ability to mediate escalated issues and upset customers.
* Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Proficient in Microsoft Office software, including AX.
* Ability to assess problem situations and respond appropriately in a professional manner.
**Work Requirements**
* This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
* Regularly requires communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
* Must comply with all safety procedures and protocols.
* This position is a full-time position, which may require some flexibility in hours and days worked (including Saturdays, as needed).
* Supervisory responsibilities: none.
* Remote work: not available.
* Regular attendance is required.
**Benefits and Perks**
* careerzynith offers a generous benefits package, including:
+ (2) Medical Insurance plan options, HSAs, and FSAs
+ Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
+ Dental Insurance
+ Vision insurance
+ Disability and Life Insurance
+ 401k plan with an annual discretionary match
+ Wellness Benefits
+ On-site Fitness Center access (IN only)
+ Health Clinic for employee use (IN only)
+ Employee Assistance Program (EAP) Benefits
**Why Join careerzynith?**
* careerzynith is a dynamic and supportive environment that fosters growth, learning, and collaboration.
* Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers.
* We offer a generous benefits package and opportunities for career growth and development.
* careerzynith is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support and expertise, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!