**Job Summary:**
Are you a customer-focused individual with excellent communication skills and a passion for logistics? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a leading distributor of industrial chemicals, is seeking a highly motivated and organized Customer Service / Logistics Representative to join our team in Suffolk, VA. As a Temp-Hire career opportunity, this role offers a unique chance to develop your skills, build a strong work ethic, and potentially transition to a permanent position.
**About arenaflex:**
arenaflex is a renowned distributor of industrial chemicals, serving a wide range of industries with a commitment to excellence and customer satisfaction. With over 30 years of experience, we have established ourselves as a trusted partner in the industry, known for our exceptional products, services, and dedication to our customers. Our team is passionate about delivering innovative solutions and building long-lasting relationships with our clients.
**Key Responsibilities:**
As a Customer Service / Logistics Representative, you will be responsible for:
* Providing exceptional customer service via phone, email, and in-person interactions, addressing questions, concerns, and complaints in a professional and timely manner
* Coordinating logistics, including scheduling trucks, managing railcar reporting, and ensuring timely delivery of products to our customers
* Collaborating with sales representatives to ease their burdens on the road, providing support and answering questions as needed
* Processing payments, calculating charges, and maintaining accurate records
* Monitoring customer satisfaction levels and referring customers to superiors when necessary
* Maintaining up-to-date spreadsheets and sending schedules daily for trucking companies
* Filling orders for billing purposes and handling Haz Mat Training requirements
* Booking travel arrangements and being open to cross-training opportunities
* Researching projects and preparing to handle municipal bids with direction
**Requirements:**
To succeed in this role, you will need:
* Excellent communication skills, including written and verbal communication, with proper grammar and sentence structure
* Basic computer skills, including proficiency in Sage, data entry, Excel, CSX & NS Rail websites
* Professionalism, with a focus on being polite to suppliers and customers, leaving personal issues at home, and accepting direction and suggestions well
* Punctuality and dependability, with a strong ability to take instruction and follow through on tasks without needing to be questioned
* Ability to work in a team-setting, helping others, respecting social distancing, and maintaining concentration
* Problem-solving and decision-making ability, with the capacity to work independently as training progresses
* Effective time management and organization, with a focus on getting work done correctly and efficiently
* Attention to detail, with a commitment to reading carefully and accurately
* Understanding of arenaflex's products and services, with a willingness to learn and grow
* Openness to participating in continuing and professional development webinars as needed
**What We Offer:**
As a valued member of our team, you can expect:
* Competitive pay rate: $20.00 - $22.50 per hour
* A dynamic and supportive work environment, with opportunities for growth and development
* Comprehensive training and onboarding program to ensure your success
* Collaborative team atmosphere, with a focus on customer satisfaction and excellence
* Opportunities for professional development and continuing education
* Recognition and rewards for outstanding performance and contributions
**Why Join arenaflex?**
At arenaflex, we value our employees and strive to create a positive, inclusive work environment that fosters growth, learning, and success. We are committed to providing exceptional customer service, innovative solutions, and a commitment to excellence in all that we do. If you share our values and are passionate about delivering outstanding results, we encourage you to apply today!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer, committed to selecting candidates based on qualifications and defined requirements of the job, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status. We encourage United States' Veterans and persons with disabilities to apply for positions for which they are qualified.
**How to Apply:**
If you are a motivated and organized individual with a passion for customer service and logistics, we encourage you to apply today! Visit our website at [arenaflex website URL] to learn more about our company and this exciting opportunity. Apply now and take the first step towards a rewarding career with arenaflex!
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