**Job Summary:**
At arenaflex, we're passionate about revolutionizing the way businesses operate by offering an endless aisle of products, fast and free shipping, no-hassle returns, and exceptional customer service. As a Customer Service Associate, you'll be at the forefront of our customer interactions, inspiring them to think of arenaflex first! If you're a people person with a passion for delivering effortless experiences, we want to hear from you.
**About arenaflex:**
arenaflex is a rapidly growing company that's been named a Great Place to Work for multiple years in a row. We're proud of our award-winning culture, which is built on our core values of Win & Lose Together, Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Our team is dedicated to fostering an inclusive environment where everyone can learn, grow, and thrive. We believe that when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us.
**Job Responsibilities:**
As a Customer Service Associate at arenaflex, you'll be responsible for:
* Working with urgency to ensure you're available to our customers as needed
* Taking ownership of each interaction by driving the conversation, addressing and anticipating the customer's needs, and creating an effortless experience
* Having a clear understanding of arenaflex's expectations from a quality perspective and striving to meet or exceed those standards during each interaction
* Working efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection, and specifications, as well as processing orders, returns, and any customer account inquiries
* Consistently executing on all requirements, including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department
* Completing all necessary product training courses and participating in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
**Qualifications:**
* A high school diploma is required; a Bachelor's Degree is favored
* Schedules are created based on the needs of the business and are consistent once assigned. Customer Service is staffed Monday through Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm
* Demonstrates competence in the application and use of computer and communications technology
* Develops and maintains effective and professional relationships with fellow employees, internal business partners, and our valued customers in order for our business objectives to be achieved
* Demonstrates teamwork and people skills
* Internet Requirements: Minimum requirement of 15MBPS download speed and 5MBPS upload speed. Satellite Internet access is not acceptable
* Bi-Lingual skills are a plus!
**arenaflex Values and Inclusive Culture:**
We share a commitment to our arenaflex values, which include:
* Win & Lose Together: We prefer winning!
* Take Ownership: We take responsibility for our actions and outcomes
* We Are Transparent: We communicate openly and honestly with each other
* Aspire to be Customer-Obsessed: We're dedicated to delivering exceptional experiences for our customers
At arenaflex, we believe that when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. We're a team of smart, energetic people who are passionate about learning and growing together. We value diversity and inclusion, and we're committed to creating an environment where everyone can feel confident that their experiences and perspectives are valued.
**Why Join arenaflex?**
* Work with a dynamic and growing company that's passionate about delivering exceptional customer experiences
* Be part of a team that's dedicated to fostering an inclusive environment where everyone can learn, grow, and thrive
* Enjoy a competitive compensation package, including benefits and perks
* Take advantage of ongoing training and development opportunities to help you grow in your career
* Be part of a company that's committed to making a positive impact in the community
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Workplace and an Affirmative Action Employer. We're committed to creating an inclusive environment where everyone can feel confident that their experiences and perspectives are valued. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.
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