Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as an Experienced Customer Service Associate in Egg Harbor City, NJ.
At arenaflex, we believe that our Associates are the secret ingredient that sets us apart. We're a team of caring individuals who are dedicated to helping our customers fly high – together. As a Customer Service Associate, you'll be part of a winning team that's committed to building skills, opening doors to new career opportunities, and making a positive impact in our communities.
**About arenaflex**
arenaflex is a leading retail organization that's passionate about fulfilling lives every day. We're a company that's built on a foundation of teamwork, innovation, and a commitment to excellence. Our stores are more than just a place to shop – they're community hubs where we connect with our customers, build relationships, and make a difference in people's lives.
**Job Description**
As an Experienced Customer Service Associate at arenaflex, you'll play a critical role in delivering an exceptional customer experience that supports our vision to fulfill lives every day. Your primary responsibilities will include:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Preparing all made-to-order food and/or beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
* Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
**Essential Functions**
To succeed in this role, you'll need to possess the following essential functions:
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
While a high school diploma or equivalent is preferred, we welcome applicants with prior food service and/or customer service experience. If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
**Benefits and Perks**
As an arenaflex Associate, you'll enjoy a range of benefits and perks, including:
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Comprehensive training and support
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to exclusive discounts and perks
**How to Apply**
If you're ready to take your customer service skills to the next level and join a winning team, apply now! Visit our website or click on the link below to submit your application.
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We look forward to welcoming you to our team at arenaflex!
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