At arenaflex, we're revolutionizing the future of ecommerce by bringing together community, shopping, and entertainment. As a remote-first team, we're operating out of hubs within the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, customer obsession, and growth. We're seeking an experienced Customer Experience Agent to join our team and help drive the best possible user experience through process improvement, order management, and problem-solving.
**About arenaflex**
arenaflex is a livestream shopping platform and marketplace backed by top investors, including Andreessen Horowitz, Y Combinator, and CapitalG. We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. Our platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others. With a strong commitment to our values, we're growing rapidly and hiring forward-thinking problem solvers across all functional areas.
**Role**
As a Customer Experience Agent at arenaflex, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be ensuring that we're doing everything possible to make it right. Your key responsibilities will include:
* Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
* Resolving all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner
* Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
* Working with other departments to troubleshoot, research, and resolve open questions
* Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
**You**
We're looking for a curious and growth-minded individual who is passionate about delivering exceptional customer experiences. You'll be a hungry individual looking to jumpstart your career in a fast-paced environment, willing to take on any role or task, learn new skills, and be a part of building a great company. You'll have a customer service mentality with a passion to reach the best possible outcome. Here's what we're hoping to see in your background:
* 2+ years of Support experience handling email and/or chat services
* Weekend availability required
* Understanding of Ecommerce and Marketplace operations
* Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
* Obsession with customers / being customer-first / serving customers
* Proactive problem-solver and process-improver
* Knowledge of Collectibles is a plus
* Bachelor's degree or college experience preferred
* Previous start-up experience is a plus
**Team Environment**
As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that values innovation, customer obsession, and growth. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and you'll have the opportunity to contribute to process improvements and drive positive outcomes for our users.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* $24.04/hour to $28.85/hour + benefits + equity (for Full-Time, Hourly US-based applicants)
* Flexible Time off Policy and holiday pay for working Company-wide Holidays
* Health Insurance options including Medical, Dental, Vision
* Work From Home Support
* Home office setup allowance
* Monthly allowance for cell phone and internet
* Care benefits
* Monthly allowance on both food and wellness
* Annual allowance towards Childcare
* Lifetime benefit for family planning, such as adoption or fertility expenses
* Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
* Monthly allowance to dogfood the app
* Parental Leave
* 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If you're a motivated and customer-obsessed individual looking to join a fast-paced and innovative team, please apply to this role through our website. We can't wait to hear from you!
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