As a leading player in the multilingual content industry, arenaflex is revolutionizing the way global enterprises communicate with their audiences. With a mission to become the wall-to-wall Language AI platform, arenaflex is poised to disrupt a $100+ billion market, currently served by tens of thousands of agencies. Our innovative approach enables enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
We're seeking an experienced Customer Enablement Manager to join our team and play a crucial role in scaling customer adoption and success. As a key member of our customer success team, you will be responsible for creating a customer education program from scratch, covering enablement at scale across all use cases. Your goal will be to help our self-serve and new enterprise customers become proficient at using arenaflex's platform, driving a high level of adoption and satisfaction.
**About arenaflex**
arenaflex is a dynamic Series C company, growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. We're well-funded by notable VCs and are capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy. Our platform has already gained the trust of over 1,000 global companies, including ~20% of the Fortune 1,000.
**Mission**
The Customer Enablement Manager will be responsible for creating a customer education program from scratch, to cover enablement at scale across all use cases. The goal is to help our self-serve and new enterprise customers become proficient at using arenaflex's platform, driving a high level of adoption and satisfaction.
**Key Responsibilities:**
* Develop and execute a best-in-class customer training program for enterprise-level clients to educate them on arenaflex's platform capabilities and optimize adoption of best practices
* Design digital onboarding and enablement programs tailored for new users, focusing on streamlining the setup process, emphasizing high-impact use cases and workflows, with measurable increases in NSM within the first 90 days of registration
* Partner closely with the Customer Success team to refine and execute client deployment strategy based on customer's desired business outcomes
* Manage arenaflex Academy and certification program for all arenaflex use cases
* Drive the creation of educational onboarding content to improve customer adoption and retention rates, and reducing time-to-value
* Maintain a current, in-depth knowledge of arenaflex's functions and technology to be able to effectively transfer this knowledge to a wide range of users
* Track the effectiveness of training programs and adjust content and delivery methods based on feedback and training outcomes
* Gather feedback from customers on their training needs, desired features, and arenaflex usability and share insights with internal team to help promote continuous improvement
* Cultivate and maintain a clear understanding of our customer learning needs and ensure that our programs evolve alongside our product and positioning over time
* Lead, update, and maintain our user community to drive customer engagement and gain valuable insights from customers
* Make data-driven decisions and leverage data to determine learning gaps and use that information to iterate and improve
* Pitch new programs and content ideas. You'll understand the needs and challenges of our customers and contribute ideas for high-quality content
**Requirements:**
* 5+ years of experience in customer training within a SaaS environment
* Experience directly overseeing a team
* Ability to simplify complex software concepts to various audiences
* Experience in instructional design and content development
* Strong communication and presentation skills
* Customer-centric approach
* Strategic mindset with a proactive approach to identifying opportunities and challenges
* Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
* Openness to constructive feedback and the opinions and ideas of others
**Why Join arenaflex?**
* **Fully remote team**: We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more arenaflexers than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
* **Innovating a $100 Billion industry**: arenaflex's innovative approach towards multilingual content taps into a $100B industry. Our platform enables enterprise end-users to stop using traditional outsourcing methods and start enjoying an easy-to-use, AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
* **High-impact role enabling innovation and inclusion in organizations**: You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
* **Join the rocketship to scale-up 10x and beyond together**: We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
* **arenaflex Culture: Where Diversity Meets High Performance**: At arenaflex, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest, and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.
If you're passionate about customer enablement and want to join a dynamic team that's changing the game in the multilingual content industry, apply now to become our Customer Enablement Manager.
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