Are you a customer-centric leader with a passion for education? Do you thrive in fast-paced environments where no two days are the same? Join careerzynith, a dynamic team dedicated to revolutionizing learning and making a tangible impact on students' lives. As an Experienced Customer Care Manager, you'll play a pivotal role in shaping the future of education, empowering students to excel, and driving exceptional customer experiences.
**Location:**
Istanbul or Turkey (hybrid-remote)
**Your Role in Our Mission:**
As a key member of our Customer Care team, you'll be responsible for:
* **Support:** You'll be the first point of contact for general customer enquiries, handling telephone calls, WhatsApp messages, and emails with ease and professionalism.
* **Advice:** You'll advise GoStudent customers over the phone, supporting them with any technical issues and providing expert guidance to ensure their success.
* **Administration:** You'll offer help through live chat, process emails, and issue invoices, ensuring seamless communication and efficient operations.
* **Teamwork:** You'll collaborate with the Customer Care team to find customer-friendly solutions, leveraging your expertise and creativity to drive results.
* **Problem solving:** You'll take care of high-priority requests, such as teacher search, organization, and booking, demonstrating your ability to think critically and act decisively.
* **Interface:** You'll serve as the interface between our Customer Success Department and our tutors, fostering strong relationships and ensuring effective communication.
* **Coordination:** You'll organize tutoring sessions, ensuring they run smoothly and efficiently, and making adjustments as needed to meet customer needs.
**What Will You Bring:**
To excel in this role, you'll need to bring the following skills and qualities:
* **Education:** Completed prior commercial training, with a strong understanding of customer service principles and practices.
* **Language skills:** Proficiency in Turkish, with excellent communication and interpersonal skills.
* **Extroverted:** A natural communicator with the ability to put yourself in the shoes of every customer, finding the right solution for every problem and bringing a smile to their faces.
* **Organizational talent:** The ability to structure yourself, see the bigger picture, and keep a cool head even when under pressure.
* **Hands-on mentality:** A hands-on approach, with a high degree of initiative and responsibility, and the ability to quickly learn new tasks and adapt to changing situations.
* **All-rounder:** Enthusiasm for our product, a willingness to learn the necessary hard facts, and the ability to convince with your authenticity, customer, and service orientation.
**Our Way to Develop Your Full Potential:**
At careerzynith, we're committed to helping you grow and develop in your career. Here are just a few ways we support our team members:
* **Flexible & focused working:** Enjoy our hybrid working model, with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
* **We grow together:** Continue your career with clear development paths and our Spark! Growth & Development program, which includes access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program, and monthly learning sessions.
* **Work Smart, Play Hard:** Regular team and office events ensure a good atmosphere, and we believe in team spirit, celebrating together, and having lots of fun.
* **Strength through community:** Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
* **All-round support:** We're there for you 24/7, with a comprehensive Employee Support Program that includes support for you and your loved ones.
* **Istanbul Office-based perks:** Enjoy our music room, sleeping pods, gym, and gaming room, as well as complimentary coffee, refreshments, and beverages, and team events and social gatherings.
**Openness Statement:**
We value your unique skills and passion, and we don't hire based on age, gender, nationality, or political opinion. We believe in diversity and inclusion, and we're committed to creating a workplace that's welcoming and supportive for everyone. If you're a unicorn – just like careerzynith – and you believe in having a positive impact, then apply, even if you don't meet all the requirements. We're excited to learn more about you and explore how you can contribute to our mission.
**Ready to Rethink Education with Us?**
If you're ready to develop yourself in an ambitious team, have a real impact, and rethink education with us, then apply now! Please upload your CV in PDF format, preferably in English, and we'll be in touch soon.
**Disclose Privacy & Compliance Information:**
Please note that we take data protection seriously, and you can find more information about our candidate privacy and compliance policies on our website.