At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.
**About arenaflex**
arenaflex is a dynamic and innovative organization that's committed to delivering exceptional healthcare solutions. Our team of dedicated professionals is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. As a remote worker, you'll have the flexibility to work from home while still being part of a collaborative and supportive team.
**Responsibilities**
As a Clinical Customer Service Representative, you'll be responsible for:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* Minimum of one year of experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
As a Clinical Customer Service Representative, you'll need to demonstrate:
* The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Excellent customer service skills to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* The ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* The ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
This role requires:
* Primarily sedentary work, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility (although this is not a requirement for remote workers)
* Ability to use a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Clinical Customer Service Representative, you'll have opportunities to:
* Develop your customer service skills and knowledge of our specialty network programs
* Participate in training and development programs to enhance your skills and performance
* Collaborate with a talented team of professionals who are passionate about making a positive impact on people's lives
* Contribute to the success of our organization and make a meaningful difference in the lives of our members
**Compensation, Perks, and Benefits**
As a Clinical Customer Service Representative, you'll enjoy:
* Starting pay of $15/hour with potential for $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and advancement
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic and supportive team. We're proud of our company culture, which values:
* Diversity and inclusion
* Employee engagement and satisfaction
* Continuous learning and development
* Collaboration and teamwork
* Innovation and creativity
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals who share our values and are passionate about making a positive impact on people's lives.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.
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