At careerzynith, we're passionate about providing top-notch customer experiences that exceed our customers' expectations. As a Bilingual Customer Support Specialist, you'll play a vital role in delivering legendary service to our customers, making their interactions with us seamless and enjoyable. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!
**About careerzynith**
careerzynith is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to stability, success, and growth. Our collaborative in-person setting, regular team events, and professional environment offer the perfect blend of work and play. Join our team and discover a career that's as exciting as it is rewarding!
**Job Responsibilities**
As a Bilingual Customer Support Specialist, you'll be responsible for:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Building business relationships with customers over phone, email, and chat
* Understanding customer needs and recommending careerzynith's best solutions
* Helping customers navigate careerzynith's website and online ordering
**Minimum Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English/Spanish) – fluent in both verbal and written forms
**Benefits**
As an careerzynith team member, you'll enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and nearby walking path
**Work Environment and Culture**
Our Los Angeles, CA branch is located at 4810 South Hellman Avenue, Ontario, CA 91762. As a Bilingual Customer Support Specialist, you'll work in a fast-paced, dynamic environment with a focus on customer satisfaction. Our team is collaborative, supportive, and passionate about delivering exceptional service. You'll have the opportunity to learn, grow, and develop your skills in a professional environment.
**Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to your growth and development. As a Bilingual Customer Support Specialist, you'll have access to:
* In-depth training to sharpen your communication and problem-solving skills
* One-on-one peer mentoring and room to grow in your career
* Regular team events and a collaborative in-person setting
**Compensation and Perks**
As a Bilingual Customer Support Specialist, you'll earn a competitive hourly rate of $25-$30 per hour, with a $2 shift differential. You'll also enjoy a range of benefits, including complete health insurance coverage, 401(k) with 6% employer match, and multiple bonus programs.
**How to Apply**
If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you! Apply now and join our team of dedicated professionals who are passionate about delivering exceptional service to our customers.
Apply for the job now!