As a leading provider of mission-critical services and solutions, arenaflex is dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. We're seeking an experienced Bilingual Customer Service Representative to join our team in Newark, NJ. In this role, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**What You'll Get:**
* Full-time employment with benefits, including paid holidays, from day one
* Competitive hourly rate of $17.50 for bilingual Spanish speakers
* Paid training to ensure your success in the role
* A great work environment that values your contributions and well-being
**Requirements:**
* Must be at least 18 years of age or older
* High School Diploma or equivalent required
* Ability to submit to a background check and drug test
* Willingness to work a flexible schedule, including 10:15am to 7:15pm any day of the week
**Summary:**
As a Bilingual Customer Service Representative, you'll be the first point of contact for our clients' customers, providing exceptional support and resolving issues in a timely and professional manner. You'll be responsible for answering calls, providing product information, and helping customers with empathy and a solutions-focused approach.
**Key Responsibilities:**
* Respond to customer inquiries, utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
* Identify customer needs to ensure complete and accurate information is provided
* Process required transactions via mainframe or web-based applications
* Submit research requests in a concise yet accurate manner
* Maintain a thorough knowledge of arenaflex and client programs, policies, and technology
* Communicate effectively in a warm and empathetic manner
* Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
* Provide support to other positions/operations in cases of heavy workloads or absences
**People Who Succeed in This Role:**
* Can convey complex information in clear and concise terms to ensure customer understanding
* Possess a strong work ethic and effective problem-solving skills
* Have excellent written and verbal communication skills
* Can navigate multiple applications and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* Are excited by innovative technology and can work in a structured environment for the duration of their allotted schedule
* Can commit to 100% attendance for three to five weeks of paid training
**Join a Rapidly Growing Organization:**
arenaflex is a rapidly growing organization that can support your career goals. We offer a variety of benefits to our employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50/hr, with opportunities for bonuses or incentives based on business need.
**Pay Transparency Laws:**
Please note that pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. Actual salaries will vary and may be above or below the range based on various factors, including location, experience, and performance.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities:**
If you have a disability and need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form, which can be downloaded here. Complete the form and email it as an attachment to
[email protected].
**Health and Safety:**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Skills:**
* Background Investigation
* Call Centers
* Call Volume
* Communication Skills
* Compensation and Benefits
* Conflict Resolution
* Customer Support/Service
* English Language
* Genetics
* High School Diploma
* Knowledge Management Systems
* Medical Conditions
* Military
* Multilingual
* Needs Assessment
* Presentation/Verbal Skills
* Problem Solving Skills
* Records Management
* Regulatory Requirements
* Resolve Customer Issues
* Safety/Work Safety
* Spanish Language
* Telephone Skills
* Writing Skills
**About arenaflex:**
arenaflex is a leading provider of mission-critical services and solutions, dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. We're committed to creating a culture where individuality is noticed and valued every day. Join us today and take the first step towards a rewarding career with arenaflex!
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