At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business success. As a leading US-based, fully integrated pharmaceutical company, we're committed to innovation, quality, and excellence in all aspects of our operations. Our fast-growing portfolio of branded pharmaceuticals serves the cardiology, women's health, and migraine markets, and we're proud of our long history in quality manufacturing of complex dosage forms.
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a key member of our customer-facing team, you'll be responsible for ensuring all customer needs, questions, and requirements are met in a complete, accurate, and timely manner. You'll work closely with our outside sales team to drive departmental success and provide exceptional customer experiences.
**Work Performed:**
As a Customer Service Representative at arenaflex, your responsibilities will include, but are not limited to, the following:
* **Complete Order Entry Process:**
+ Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
+ Review of EDI's to ensure accuracy
+ Review and address all order discrepancies prior to release
+ Release and transmit orders to warehouse for processing
+ Issuance of return material authorizations
* **Customer Support:**
+ Collaborate with 3PL to ensure on-time delivery of customers' orders
+ Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information, and verifying orders
+ Resolve all issues related to purchase orders; track and expedite orders as required
+ Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
* **Departmental Support:**
+ Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
+ Knowledge of key customer accounts' operations and their required portals
+ Maintain and load customer pricing in accordance with departmental procedures
* **Additional Responsibilities:**
+ Handling calls from consumers regarding product-related questions
+ Direct customer complaints and reported adverse events in accordance with departmental procedures
+ Support the outside sales teams by fulfilling requested actions
+ Function as a liaison between internal departments and external customers, centralizing all contact and information flow
**Aspects of Performance:**
To succeed in this role, you'll need to demonstrate the following skills and competencies:
* **Excellent Verbal and Written Communication Skills:** Strong phone manner and ability to communicate effectively with customers, internal teams, and external partners
* **Attention to Detail:** Strong attention to detail and ability to prioritize conflicting demands
* **Analytical Problem-Solving Skills:** Ability to analyze problems, identify solutions, and document findings
* **Team Orientation:** Highly motivated, team-oriented, and able to work independently
* **Flexibility:** Ability to adapt to changing priorities and deadlines
* **Analytical Problem-Solving Skills:** Ability to analyze problems, identify solutions, and document findings
* **Adherence to Company Policies:** Adherence to arenaflex policies, procedures, rules, and regulations
* **Confidentiality:** Ability to maintain confidentiality and handle sensitive customer information
**Qualifications:**
To be considered for this role, you'll need to meet the following qualifications:
* **Education:** BA/BS degree (may accept additional related work experience in lieu of BA/BS degree)
* **Experience:** 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
* **Technical Skills:** Proficient in MS Office Suite; SAP experience a plus
* **Knowledge:** Familiarity with a variety of sales and marketing concepts, practices, and procedures
* **Problem-Solving Skills:** Ability to problem-solve, prioritize with little direct supervision, and adapt in a fast-paced environment
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* **Develop Your Skills:** Receive training and development opportunities to enhance your skills and knowledge
* **Take on New Challenges:** Progress to more senior roles or take on additional responsibilities as you grow in your career
* **Collaborate with Cross-Functional Teams:** Work with internal teams to drive business success and deliver exceptional customer experiences
* **Stay Up-to-Date with Industry Trends:** Participate in industry events, conferences, and training sessions to stay current with the latest industry trends and best practices
**Work Environment and Company Culture:**
At arenaflex, we're proud of our collaborative and inclusive work environment. Our company culture is built on the following values:
* **Innovation:** We're committed to innovation and excellence in all aspects of our operations
* **Customer Focus:** We're dedicated to delivering exceptional customer experiences that drive business success
* **Collaboration:** We work together as a team to achieve our goals and deliver results
* **Inclusion:** We're committed to creating a diverse and inclusive work environment that values and respects all employees
**Compensation, Perks, and Benefits:**
At arenaflex, we offer a competitive compensation package, including:
* **Salary:** Competitive salary based on experience and qualifications
* **Benefits:** Comprehensive benefits package, including medical, dental, and vision insurance
* **401(k) Matching:** 401(k) matching program to help you save for your future
* **Paid Time Off:** Generous paid time off policy to ensure work-life balance
* **Professional Development Opportunities:** Training and development opportunities to enhance your skills and knowledge
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
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