Join arenaflex, a leading healthcare organization, and become a part of our caring community that puts health first. As an Accounts Receivable/Accounts Payable Processor, you will play a vital role in preparing, recording, verifying, analyzing, and reporting accounts payable/receivable transactions. If you are passionate about delivering exceptional customer service and have a knack for interpreting insurance payments and correspondence, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As an Accounts Receivable/Accounts Payable Processor, you will be responsible for providing top-notch customer service to patients, insurance companies, and clients. Your primary duties will include collecting patient payments, interpreting insurance payments and correspondence, responding to internal and patient inquiries, and processing billing records within set timeframes. You will work in a team setting environment, collaborating with colleagues to meet departmental quality and production standards.
**Key Responsibilities:**
* Provides exceptional customer service to patients, insurance companies, and clients
* Collects patient payments and performs other duties as assigned
* Interprets insurance payments and correspondence to ensure accurate processing
* Responds to internal and patient inquiries in a timely and professional manner
* Processes billing records within set timeframes to meet departmental quality and production standards
* Works in a team setting environment to achieve common goals and objectives
* Makes decisions based on interpretation of area/department policy and methods for completing assignments
* Meets and exceeds performance expectations and completes work within required timeframes
* Works within defined parameters to identify work expectations and quality standards, with some latitude over prioritization and timing
* Follows standard policies and practices to ensure consistency and accuracy
**Required Qualifications:**
* 2-year experience in customer service working in the medical field
* Fluent in Spanish
* Experience with MS Office tools such as Outlook, PowerPoint, Excel, and Access
* Excellent organizational skills with attention to detail and ability to multitask
**Preferred Qualifications:**
* Experience with ECW (e-Clinical Works)
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Work Environment and Culture:**
arenaflex is a dynamic and caring organization that values its employees and patients. As an Accounts Receivable/Accounts Payable Processor, you will work in a team setting environment with a collaborative and supportive team. You will have the opportunity to grow and develop your skills, with access to training and development programs to help you succeed in your role.
**Benefits:**
arenaflex offers a comprehensive benefits package to support the well-being of its employees and their families. Benefits include:
* Health benefits effective day 1
* Paid time off, holidays, volunteer time, and jury duty pay
* Recognition pay
* 401(k) retirement savings plan with employer match
* Tuition assistance
* Scholarships for eligible dependents
* Parental and caregiver leave
* Employee charity matching program
* Network Resource Groups (NRGs)
* Career development opportunities
**Compensation:**
The compensation range for this position is $37,200 - $51,200 per year, depending on experience and qualifications.
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume in PDF or Word format to [insert contact information]. We look forward to hearing from you!
**About arenaflex:**
arenaflex is a leading healthcare organization that puts health first. We are committed to delivering exceptional care and service to our patients, customers, and communities. With a focus on proactive, preventive care, we provide innovative and value-based approaches to healthcare, addressing the social, emotional, behavioral, and financial needs of our patients.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
**Remote Work Requirements:**
As a remote employee, you will be required to work from a dedicated space with a reliable internet connection. arenaflex will provide you with the necessary equipment and support to ensure your success in this role.
**Interview Format:**
arenaflex uses an interviewing technology called HireVue to enhance our hiring and decision-making process. You will be required to participate in a video interview as part of the application process.
**Work-At-Home Requirements:**
To ensure your ability to work effectively from home, you will be required to meet the following criteria:
* A download speed of 25 Mbps and an upload speed of 10 Mbps
* A wired or wireless cable or DSL connection
* Satellite, cellular, or microwave connections require approval from leadership
* Employees working from home in California, Illinois, Montana, or South Dakota will be provided with a bi-weekly payment for their internet expense
We look forward to hearing from you and exploring this exciting opportunity together!
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