CarGurus is the largest and fastest-growing automotive marketplace, dedicated to transforming the car shopping experience. The Escalation Account Executive, Level 1 will negotiate with former customers, analyze feedback, and develop strategic sales plans to reduce revenue churn and drive growth.
Responsibilities
- Engage with former customers to understand their needs, address missed expectations, identify opportunities for re-winning business
- Lead negotiations to maximize re-won monthly recurring revenue
- Utilize consultative selling techniques to communicate the value of services and align them with customer needs
- Accurately forecast monthly re-won revenue and mitigated churn
- Resolve customer issues or objections in a timely manner, collaborating with internal teams
- Meet or exceed sales targets by managing a revolving portfolio of accounts and executing a strategic sales plan
- Maintain accurate records of customer interactions, sales activities, and opportunities
- Stay informed about industry trends, market conditions, and competitor activities
Skills
- Excellent organization skills as they pertain to managing different stages of sales process across numerous accounts
- Experience in a sales-focused role, with a concentration on retention and ROI-based value propositions
- Able to identify upsell and cross-sell opportunities, both short-term and long-term
- Strong understanding of CarGurus solutions and related value propositions
- Excellent communication and interpersonal skills
- Analytical mindset and ability to make data-driven sales decisions
- Detail oriented with strong organizational and time management skills
- Proficiency in using Salesforce and other tools currently within the CarGurus sales stack
- Self motivated, results driven, and unwavering competitive spirit
- Adaptability and resilience in a dynamic sales environment
- Collaborative mindset and ability to work effectively in a cross-functional team
- Strong sense of accountability and integrity
- Understanding of how their negotiation strategy and interactions will impact the relationship with CarGurus and potential future revenue
Benefits
- Discretionary bonuses/incentives
- Restricted Stock Units (RSUs)
- Equity for all employees, both when they start and as they continue to grow with us
- Career development and corporate giving programs
- Employee resource groups (ERGs) and communities
- A flexible hybrid model
- Robust time off policies
- Daily free lunch
- A new car discount
- Meditation and fitness apps
- Commuting cost coverage
Company Overview
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.cargurus.com.