At arenaflex, we're not just a leading airline – we're a community of passionate individuals who strive to deliver exceptional customer experiences. As a Duty Manager in Airport Customer Operations, you'll play a pivotal role in driving operational performance and fostering a culture of inclusivity and engagement. If you're ready to take on leadership responsibilities, develop your skills, and contribute to the success of arenaflex, we invite you to join our dynamic Hubs & Gateways Team within the Customer Experience Division.
**About arenaflex**
arenaflex is a world-renowned airline that operates in one of the most competitive and dynamic industries. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the industry. With a vast network of destinations and a diverse team of professionals, arenaflex offers unparalleled opportunities for growth, development, and career advancement.
**Job Summary**
As a Duty Manager in Airport Customer Operations, you'll be responsible for overseeing the observance of all company and departmental procedures, particularly those related to safety and security. You'll lead and develop a team of leaders who are responsible for planning and executing assignments through advanced technology such as GSRealTime. Your ability to solve complex staffing situations, manage multiple software programs, and think strategically will be crucial in mitigating risks and driving results.
**Key Responsibilities**
* Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime.
* Manage multiple software programs simultaneously to quickly analyze the operation and determine the best course of action throughout the day.
* Solve complex staffing situations to mitigate risks and drive results.
* Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed.
* Think strategically, develop reports, and identify opportunities to improve processes to drive performance.
* Communicate procedural changes to Customer Service Managers and other team members.
* Ensure compliance and accountability follow-through, and support as an escalation point.
* Guide the development of Customer Service Managers.
* Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance.
* Assist with Customer Service Manager interviews and selections.
* Solicit ideas and/or feedback from team members and accept accountability for follow-through.
* Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments.
* Conduct grievance hearings and serve as a grievance hearing officer as necessary.
**Requirements**
* High school diploma or GED equivalency.
* 3 years airline supervisory experience.
* 3 years airline operations experience.
* Self-motivated and detail-oriented team player.
* Excellent interpersonal skills.
* Ability to perform in a fast-paced environment while maintaining a professional and effective approach in stressful situations.
**Nice-to-Haves**
* Bachelor's degree in a related field (e.g., business, operations, or management).
* Experience with GSRealTime or similar technology.
* Proven track record of leadership and team development.
* Strong analytical and problem-solving skills.
* Ability to work in a dynamic and ever-changing environment.
**Benefits**
* Comprehensive health insurance package.
* Dental insurance.
* Flexible spending account.
* Employee assistance program.
* Vision insurance.
* Pet insurance.
* Travel perks, including access to 365 destinations on more than 6,800 daily flights.
* Wellness programs.
* 401(k) Program with employer contributions after one year.
* Discounts on hotels, cars, cruises, and more.
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, development, and career advancement. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on our customers' lives. If you're ready to join a community of like-minded professionals who share your passion for excellence, we invite you to apply for this exciting opportunity.
**How to Apply**
If you're a motivated and results-driven individual who is passionate about leading and inspiring excellence, we encourage you to apply for the Duty Manager, Airport Customer Operations role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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