Desktop Support Technician

Desktop Support Technician Duration: 12 Month Contract (Possible extension) Location: Hybrid (Client located in Mountain View, CA area) • Must be local to the to the Mountain View, CA area • Must be able to work on W-2 basis Job Description One of the country’s largest technology companies is searching for an experienced Desktop Support Analyst to join their workforce technology team 100% remotely (onsite/hybrid details—please confirm). In this role, you’ll deliver impactful tech solutions and support that connect employees to a larger mission—empowering them to create meaningful experiences for customers. This is a high-profile opportunity to drive improvements in employee experience, innovate workplace support, and make day-to-day work seamless and inspiring for hundreds of users. This exciting opportunity to support workforce technology begins as a 12 month W2 contract (extension/conversion potential, benefits, and location—please confirm). You’ll be collaborating with teammates to resolve technical challenges in an energetic, fast-paced environment, and helping shape the future of remote employee support. • Troubleshoot software, hardware, and connectivity issues for users both remotely and in person • Diagnose and explain root causes of customer technology issues • Install, upgrade, and maintain software, hardware, and peripheral devices • Support and triage in environments utilizing encryption and security tools • Assist employees with access to corporate systems and servers • Provide technical assistance to remote employees in Citrix environments, VDI machines, and various telephony systems (Avaya/Cisco/Polycom) • Manage shared mailboxes and distribution lists via Exchange • Deploy and patch software using UEM and HUB technologies • Share call trends and technical challenges regularly with teams • Execute small technical projects from inception to completion • Maintain and update internal knowledge base and process documentation • Collaborate closely to resolve or close aging tickets • Manage individual and team ticket queues for customer service excellence • Partner on complex projects with Tier 3 engineering groups • Maintain subject matter expertise in designated knowledge areas Skills & Experience • Associate’s degree in Computer Technology or related field required (education—please confirm if higher degree needed) • 3–5 years of desktop support and service desk experience for both PC and Mac platforms • Experience with direct customer support in a walk-up bar or corporate IT environment preferred • Certifications such as ACMT, CCT, ITILv4, Comp/TIA—completed or in progress • Proficient interpersonal and communication skills for engaging both technical and nontechnical users • Commitment to outstanding customer service and follow-through • Familiarity with Mac OS Ventura/Sonoma and Windows 10/11 operating systems • Prior experience with Microsoft Office suite preferred • Strong diagnostic, problem-solving, and troubleshooting abilities • Ability to deliver under pressure in fast-paced environments • Knowledge of wired and Wi-Fi networking, Windows Active Directory • Familiarity with Exchange, Active Directory, software distribution systems, and related technologies • Video conferencing and collaboration tool experience (Zoom, Slack, Google Suite) • Ticketing system knowledge (Service Now preferred) • Expertise in mobile device support (Android, iOS, etc.) • Self-starter who thrives independently and within collaborative teams You will receive the following benefits • Medical Insurance & Health Savings Account (HSA) • 401(k) • Paid Sick Time Leave • Pre-tax Commuter Benefit Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.