SmartRent is revolutionizing how people live and work with its innovative platform for the rental housing industry. They are seeking Customer Service Representatives to provide excellent support to a diverse user base, including Property Managers and Renters, while maintaining a friendly rapport as the company scales.
Responsibilities
- Answering calls from our customers and identifying initial issues
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools
- Identifying and tasking issues which require involvement from our Engineering team
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Skills
- Prior customer service experience
- Excellent written and verbal communication skills
- An excellent work ethic and attention to detail
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging
- Bilingual (Spanish)
- Prior experience taking calls directly from customers in a technical support capacity
- Experience with support ticket systems (we use Intercom)
- Knowledge of Enterprise Hardware/Software or SaaS Solutions
- Knowledge of Smart home devices and how to troubleshoot them
Benefits
- Medical, dental, vision, and life insurance with low deductibles and 75 6100% employer contributions
- Flexible and generous PTO (because we know how important work-life balance is)
- A competitive 401(k) with employer contributions
- Paid parental leave
- Discounted insurance plans for pets and legal services
- An employee stock purchase plan to help you invest in your future
- Additional discretionary and incentive payment considerations based on company and individual performance
Company Overview
SmartRent is an enterprise home automation and internet of things platform for the multifamily industry. It was founded in 2017, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 201-500 employees. Its website is https://www.smartrent.com.