Customer Service Representative

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. They are looking for an enthusiastic and energetic individual to work as a Customer Service Representative, responsible for handling inbound calls, processing orders, and collaborating with various teams to ensure customer satisfaction.

Responsibilities

• Answer inbound calls from specified queues and process quotes, orders, and returns
• Accurately process all credit card authorizations, returns, request for histories, and reports
• Work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls
• Process stock orders, quotes, and returns accurately
• Work quickly to provide substitutes for items placed on backorder if requested
• Process Credit Card Authorizations on open orders
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
• Answer the phone with a clear friendly tone
• Read and obey all notes on accounts pertaining to the handling of our accounts
• Acknowledge and answer all emails as they arrive
• Participate in Lunch and Learns and all other product knowledge opportunities
• Remain logged into queues during business hours

Skills

• Be a minimum of 18 years of age
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad
• Be able to perform data entry in a computer and extract information on orders and accounts
• Have strong process analysis and improvement skills
• Have ability to multi-task with frequent interruptions
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment
• High School Diploma or equivalent education required; some college recommended
• Average computer literacy and experience required

Benefits

• Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm)
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.

Company Overview