Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we want to hear from you! arenaflex, a subsidiary of Cigna, is seeking a highly skilled Customer Service Intake Representative to join our Non-Clinical team. As a key member of our team, you will play a vital role in managing the benefits needs of inbound callers from start to finish, while delivering top-notch patient-provider care.
**About arenaflex**
arenaflex, a division of Cigna, is a leading healthcare company that creates innovative pharmacy, care, and benefit solutions to improve health and increase vitality. We're committed to making a positive impact on people's lives, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Intake Representative, you will be responsible for handling a high volume of inbound calls from health plan clients, providers, and imaging centers seeking pre-authorization. You will work closely with our team to resolve customer inquiries and complaints in a timely and professional manner, while maintaining a client-focused approach. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Accept a daily average of 100-125 inbound calls from health plan clients, providers, and imaging centers seeking pre-authorization.
* Properly handle and verify patient records under HIPAA and PHI, and secure confidentiality for each call.
* Accept multiple back-to-back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data.
* Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
* Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
* Availability to attend 100% of 8-week training, which will include live call participation training.
* Meet or exceed all performance metrics through accurate call handling and high-quality calls.
**Qualifications**
* High school diploma or equivalent required.
* Prior customer service background strongly preferred.
* Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills.
* Excellent customer focus orientation with the ability to diffuse difficult callers constructively.
* Takes accountability and ownership to efficiently solve problems.
* Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
* Team player who exchanges personal knowledge, offers and accepts support.
* Flexible, open-minded, and able to adapt positively to business changes or needs.
* Self-confident and empowered to use good judgment to do what is right, and keep all promises.
**Requirements for Remote Work**
If you will be working from home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Compensation and Benefits**
* Hourly rate: $17-$19/hour, depending on experience.
* Eligible to participate in an annual bonus plan.
* Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
* 401(k) with company match.
* Company-paid life insurance.
* Tuition reimbursement.
* Minimum of 18 days of paid time off per year and paid holidays.
**Work Environment and Culture**
* arenaflex is a tobacco-free company and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
* Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
* Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
**How to Apply**
If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
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**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
**Accommodation Requests**
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy**
arenaflex is a tobacco-free company and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
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