At arenaflex, we're dedicated to providing exceptional patient care and support to those who need it most. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. If you're passionate about delivering outstanding customer service and making a difference in people's lives, we want to hear from you!
**About arenaflex**
arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.
**Overview and Responsibilities**
As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll be working in a fast-paced, dynamic environment, and your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Ability to effectively communicate in English, both orally and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-tasking and attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Physical Demands:**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding of all applicable home medical equipment and supplies
**Benefits:**
* 401(k)
* Medical, dental, and vision
* Life insurance and disability
* Generous paid time off and paid holidays
* Bonus and incentive opportunities (non-exempt and exempt)
* Mileage reimbursement (when applicable)
* Telephone reimbursement (when applicable)
**Work Environment and Company Culture:**
* 100% remote work from home, day one of employment
* Flexible scheduling to accommodate your needs
* Collaborative and supportive team environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation:**
* Pay starting at $15 per hour, with opportunities for quarterly bonuses
* Competitive benefits package, including 401(k), medical, dental, and vision, life insurance, and disability
**How to Apply:**
If you're passionate about delivering exceptional patient care and support, we want to hear from you! Please submit your resume and profile to our online application portal. Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position you've submitted your profile/resume to, please visit our website.
**Equal Opportunity Employer:**
arenaflex Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**Drug-Free Workplace:**
arenaflex Healthcare Inc. is a drug-free workplace.
Apply for this job