**Join the arenaflex Team and Revolutionize Retirement Services**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to explore the exciting opportunity to join arenaflex as a Customer Service 401(k) Specialist.
**About arenaflex**
arenaflex is a pioneering leader in retirement services, dedicated to empowering individuals and businesses to achieve their financial goals. With over 30 years of experience and a commitment to innovation, arenaflex has established itself as a top provider of 401(k) plans to over 12,000 employers and 250,000 employees across the United States. Our mission is to transform the retirement savings industry by providing tailored solutions that meet the unique needs of our clients.
**Our Culture**
At arenaflex, we foster a collaborative and inclusive work environment that encourages creativity, experimentation, and growth. We believe in the power of diverse perspectives and strive to create a workplace where everyone feels valued, respected, and empowered to make a meaningful contribution. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our clients.
**Job Summary**
As a Customer Service 401(k) Specialist at arenaflex, you will be the first point of contact for our 401(k) participants, partnering payroll companies, stand-alone plans, and worksite employers. You will have the opportunity to create a best-in-class experience for our clients using a range of channels, including phone, email, and chat. Your primary responsibilities will include:
* Answering inbound phone, email, and chat from participants, employers, and PEOs regarding administration of 401(k) plans
* Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
* Embracing a culture of teamwork, problem-solving, and customer-centricity to provide exceptional customer experiences that emphasize first-call resolution
* Providing accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met
* Assisting callers with navigating the arenaflex websites, registering online, and password resets
* Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
* Utilizing multiple CRM applications such as Salesforce, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests
**Essential Functions**
* Answering inbound phone, email, and chat from participants, employers, and PEOs regarding administration of 401(k) plans
* Educating callers regarding 401(k) regulations, compliance questions, and administration of plans
* Embracing a culture of teamwork, problem-solving, and customer-centricity to provide exceptional customer experiences that emphasize first-call resolution
* Providing accurate, timely, and customer-focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met
* Assisting callers with navigating the arenaflex websites, registering online, and password resets
* Successfully applying knowledge obtained during classroom and on-the-job training to independently solve customer requests
* Utilizing multiple CRM applications such as Salesforce, Relius, and other arenaflex systems to assist with addressing customer questions and resolving requests
**Skills & Abilities**
* Accountability: Demonstrates ownership, commitment, and prioritization to meet established deliverables
* Adaptability: Ability to adapt to change and open to new ideas
* Communication: Excellent verbal and written communication and interpersonal skills
* Customer Focused: Demonstrates a customer-first approach to service while maintaining regulatory and organizational compliance
* Inclusion: Focus on collaboration and inclusion of diverse perspectives to drive results
* Problem Solving: Strives to understand contributing factors and works to resolve complex issues. Demonstrates a forward-thinking mentality of process improvement
* Quality: Ability to meet performance metrics that have been determined by the business
* Technical Skills: Ability to comprehend and utilize contact center software applications. Proficiency with Microsoft Office applications and general website navigation
**Experience**
* 2+ years of customer service experience
* Retirement plan experience a plus
**Education**
* High School Diploma or GED
**Work Environment**
* Extended sitting and computer work
**Benefits**
* Competitive salary and bonus structure
* Comprehensive benefits package, including PTO and paid time off to serve within your community, health, dental, vision, life insurance, short-term disability, educational assistance, paid parental leave, and 401(k) with a structured company match
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for the Customer Service 401(k) Specialist role at arenaflex. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and exploring the opportunity to welcome you to our team.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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