At arenaflex, we're on a mission to revolutionize the way people access vision care. As a leading provider of innovative products and services, we're committed to putting our customers first and empowering our team members to make a real difference. If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and award-winning company that's been changing the face of vision care for over 30 years. As the parent company of 1-800 Contacts, Luna, and Hello Eyes, we're dedicated to making it simpler, easier, and more accessible for people to get the vision care they need. With a strong focus on innovation, customer satisfaction, and employee engagement, we're building a culture that's truly unique and inspiring.
**Why Join arenaflex?**
At arenaflex, we believe that our team members are the key to our success. That's why we're committed to providing a supportive and inclusive work environment that fosters growth, development, and creativity. As a Chat Support Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
**Key Responsibilities:**
* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform, providing top-notch customer service in a fast-paced and dynamic environment
* Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience
* Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats
* Maintain high performance metrics, including revenue per call, quality, availability, and dependability
* Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
**Essential Qualifications:**
* High school diploma or equivalent experience
* 2-3 years minimum customer service experience
* Great typing skills (at least 40 words per minute) and technical proficiency
* Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
* A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
* Positive, driven, and solution-oriented mentality
* Ability to show up to work on time and work your scheduled shift
**Preferred Qualifications:**
* Experience working in a virtual or remote environment
* Familiarity with LiveEngage (LivePerson) platform
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced and dynamic environment
* Excellent communication and interpersonal skills
**Skills and Competencies:**
* Excellent customer service skills, with a focus on delivering exceptional experiences
* Strong problem-solving and analytical skills, with the ability to identify and resolve problems in a way that creates a positive customer experience
* Excellent communication and interpersonal skills, with the ability to work effectively in a virtual team environment
* Ability to work in a fast-paced and dynamic environment, with a focus on meeting high performance metrics
* Strong technical proficiency, with the ability to navigate and utilize various software and systems
**Career Growth Opportunities and Learning Benefits:**
* Ownership of your development, with support from leaders dedicated to fostering growth
* Bi-annual performance reviews, with opportunities for advancement and professional development
* Access to training and development programs, including tuition reimbursement for eligible courses
* Opportunities for career growth and advancement, with a focus on promoting from within
**Work Environment and Company Culture:**
* Virtual work environment, with the flexibility to work from home or a remote location
* Supportive and inclusive work environment, with a focus on fostering growth and development
* Collaborative and dynamic team culture, with opportunities for socialization and connection
* Access to resources and tools, including a private, dedicated workplace and reliable internet connection
**Compensation, Perks, and Benefits:**
* Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
* Monthly performance bonuses for those who qualify
* Amazing medical, dental, and vision coverage
* 401(k) match
* Free eye exams for your immediate family and dependents
* Deep discounts on contact lenses, glasses lenses, and glasses frames
* Tuition reimbursement for eligible courses
**Approved Remote Working Locations:**
* Arizona
* Florida
* Idaho
* Nevada
* North Carolina
* Texas
* Utah
* Virginia
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**How to Apply:**
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply today to become a part of our amazing company and culture.
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