At arenaflex, we're revolutionizing the way people experience food, connecting talented chefs with consumers through our innovative marketplace. As a Customer Experience Specialist, you'll play a vital role in shaping the arenaflex brand by providing top-notch support to our subscribers, ensuring their journey with us is nothing short of exceptional.
**About arenaflex**
arenaflex is a chef-to-you marketplace that's changing the face of meal delivery. With a diverse collective of all-star chefs from cities like NYC, LA, Austin, and more, we offer a wide range of hand-crafted meals to cater to various palates and dietary preferences. Our mission is to fuel stronger communities, partnering with Food Bank For arenaflex City to combat food insecurity across all five boroughs. By delivering over 1 million meals per month, we're empowering working chefs, tripling their income, and supporting their growth.
**The Role**
As a Customer Experience Specialist, you'll be the face of arenaflex, ensuring that every interaction with our customers is nothing short of exceptional. You'll be part of an exciting, growing team designed to take our support to the next level. Your primary responsibilities will include:
* Handling all inbound requests from our customers and solving their issues, providing an outstanding experience in every interaction
* Addressing time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner
* Assisting clients with any and all questions and concerns regarding their subscription, product, and service overall
* Escalating critical cases and exceptions to CX Supervisor for proper follow-up
* Processing orders, forms, applications, and general subscription requests
* Developing a deep expertise in our product, key differentiators, and the value it provides to our customers
**Qualifications**
To succeed in this role, you'll need:
* At least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
* An outstanding level of English (oral and written) and effective communication skills
* A customer-centric approach and a passion for helping people
* Excellent organizational skills, even under pressure
* A positive attitude, great people skills, and a willingness to go the extra mile for a team member
* Your North Stars are Quality and Empathy
* Knowledge of nutritional information and fine dining is a plus!
**Specific Requirements**
* Working schedules: Sunday to Thursday | Tuesday to Saturday
* Shifts: AM (6am - 3pm) | PM (2pm to 11pm EST) | Late (5pm to 2am EST)
* Availability to work on Public Holidays (you'll be paid double your normal daily rate)
* Hybrid Model - you will be required to attend to our office on demand
**Benefits**
* Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
* Work remotely: design the life that you want.
* Enjoy 15 days of vacation each year from start date.
* Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
* Compassionate Leave: 3-5 days each time the need arises.
* Personalized English coach
**Interview Process**
* Application review - Please, submit your English version resume
* Short video presenting yourself - we want to know you! (3 min)
* Take home test (90 min)
* Assessment (30 min)
* Reference Check
* Face to Face - Interview day in our BA office! Wednesday 4th of September.
* Offer
**Monthly Salary Range:** $930 USD
**Tentative Starting Date:** September 16th and November 4th.
If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
arenaflex is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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