TransConnect is a company specializing in fuel card services, seeking a Bilingual Client Services Representative. In this role, you will interact with clients, providing information, troubleshooting issues, and resolving concerns while maintaining high customer satisfaction.
Responsibilities
- Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner
- Identify and escalate priority issues. Route calls to appropriate resource, if needed
- Set up new accounts in our internal system. Assist customers in our client-facing portal
Skills
- Fluency in both English and Spanish
- Ability to speak and write in both English and Spanish
- High School Diploma
- Telephone Etiquette
- Experience in at least one of the following: customer service role, role in the transportation or financial industry
- Call center experience
- Microsoft Office
- Some college or equivalent experience
Benefits
- TCS also provides shift premiums for weekend and evening shifts.
- Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
- Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period.
- Medical, dental, vision, life, short term disability and long-term disability coverage.
- In addition to 9 paid holidays, generous PTO allotment that increases with tenure.
- Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+
- 401(k) plan with TCS matched contributions.
- Tuition reimbursement for college, plus plenty of TCS managed training classes.
- Leadership training and a culture that empowers individuality.
- Gym reimbursement program.
- Rewards driven wellness program with an individualized holistic approach.
- Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
- Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
- In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions.
Company Overview
Transconnect is a transportation company that specializes in logistics and warehousing services. It was founded in 2006, and is headquartered in Netphen, Nordrhein-Westfalen, DEU, with a workforce of 51-200 employees. Its website is https://www.trans-connect.de.