Note: The job is a remote job and is open to candidates in USA. Voxel is transforming workplace safety and operational efficiency through AI-driven computer vision technology. As a Customer Success Associate, you will help customers get real value from the platform by leading onboarding and training sessions, managing existing accounts, and ensuring long-term success for mid-market clients.
Responsibilities
- Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform
- Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement
- Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations
- Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking
- Monitor customer health signals and proactively flag risks or opportunities to the broader CS team
- Serve as a product expert — fielding questions, troubleshooting issues, and connecting customers with the right internal resources
- Maintain accurate records of customer interactions, site status, and account health in internal systems
- Contribute to the development of onboarding materials, training guides, and best practice documentation
Skills
- 1–3 years of experience in customer success, account management, customer support, or a client-facing role
- Strong communication and interpersonal skills - comfortable running training sessions and building relationships across different types of stakeholders
- Highly organized with the ability to manage multiple accounts and priorities simultaneously
- A proactive, problem-solving mindset with a low ego and a willingness to roll up your sleeves
- Comfortable working in a fast-paced environment with evolving processes and tools
- Experience working with enterprise or mid-market B2B SaaS products
- Familiarity with customer success platforms (Gainsight, Salesforce, ChurnZero, etc.)
- Background in or exposure to warehouse, logistics, manufacturing, or industrial environments
- Experience delivering software training or managing onboarding programs
Benefits
- Extensive / generous health, dental, and vision insurance
- Highly competitive paid parental leave and support system
- Ownership in the business through an Equity Incentive Plan
- Generous paid time off and / or flexible work arrangements
- Daily meals in-office, vibrant company events, team-building
- 401K retirement plan, HSA options, pre-tax commuter benefits
Company Overview
Voxel enhances workplace safety and operational efficiency by transforming existing security cameras into intelligent monitoring systems. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.voxelai.com.