Wealthspire is a leading wealth management firm serving individuals and institutions across the United States. The Client Service Associate supports advisor teams and clients through account operations, onboarding, and ongoing maintenance, while developing foundational technical knowledge and client communication skills.
Responsibilities
- Process account onboarding, including preparation of Advisory Agreements and custodial account agreements
- Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and general account maintenance
- Handle asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, and journals
- Support retirement account rollovers, reconciliation of transferred assets, and annuity rollovers with guidance
- Assist with Separately Managed Account and subdocument processing, including client profile sheets and private investment subscription documents
- Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
- Provide proactive communication with clients and advisor teams throughout all account-related matters
- Assure accuracy and timeliness of all custodian work
- Build foundational technical knowledge in operational matters
- Learn custodial bulletins and procedures
- Understand and comply with all financial regulations
- Maintain high diligence in client privacy and security
- Develop proficiency in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
- Maintain required logs and supporting documentation for compliance-related purposes
- Observe and learn from client meetings within areas of expertise
- Receive training and mentorship from Senior Client Service Associates and leadership
- Provide support to Advisor Associates, Lead Advisors, and Service Advisors
- Support process improvement initiatives and follow established procedures
- Assist in maintaining standard templates, policies, procedures, and materials
- Embrace and adopt new technology solutions
- Contribute positively to office culture, morale, and team collaboration
- Escalate issues and requests to appropriate personnel when necessary
Skills
- Bachelor's degree in Finance, Economics, or a related field preferred
- Relevant experience in financial services or a related industry
- Strong computer skills, including proficiency with Microsoft Office Suite
- Excellent organizational and time management skills
- Commitment to professional growth and development
- Strong client orientation with focus on creating positive experiences
- Professionalism and developing communication skills (verbal and written)
- Willingness to learn issue resolution techniques
- Interpersonal skills and relationship development abilities
- Strong organizational, planning, and prioritization skills
- Attention to detail and commitment to delivering quality work
- Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
- Developing problem-solving and decision-making capabilities
- Willingness to build technical proficiency in relevant systems and custodian platforms
- Quick learner with the ability to adapt to new challenges
- Open to change and committed to continuous improvement
- Technology-oriented, with a focus on incorporating best practices
- Proactive in seeking feedback and asking questions
- Experience with CRM systems and custodial platforms preferred
Benefits
- PTO & paid holidays
- 401(k) with match
- Performance-based incentives
Company Overview
Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.wealthspire.com/.