Are you a highly motivated and resourceful individual with a passion for delivering exceptional customer service? Do you possess strong ethical standards and a keen eye for detail? If so, arenaflex is seeking a talented Treasury Customer Service Representative 6-E8 to join our team in the Unclaimed Property department.
**About arenaflex**
arenaflex is a leading organization in the field of unclaimed property, dedicated to reuniting reported properties with their rightful owners or heirs. As a custodian of unclaimed and abandoned property in Michigan, we strive to provide exceptional customer service while maintaining the highest level of confidentiality and integrity. Our team is comprised of motivated, hard-working, and inclusive individuals who are passionate about making a difference in the lives of our customers.
**Job Summary**
As a Treasury Customer Service Representative 6-E8, you will play a critical role in researching requests, determining rightful ownership of property, and providing excellent customer service in a call center environment. You will be responsible for reviewing a wide variety of legal documents, including probate court documents, wills, trusts, death certificates, and court orders, as well as informational paperwork submitted by claimants. Your attention to detail, strong communication skills, and ability to work independently will be essential in this role.
**Key Responsibilities**
* Research requests, whether in writing or over the phone, to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents
* Review and analyze a wide variety of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
* Provide excellent customer service in a call center environment, responding to customer inquiries and resolving problems in a timely and professional manner
* Maintain and ensure confidentiality of data, adhering to strict confidentiality protocols and guidelines
* Collaborate with internal stakeholders to resolve complex issues and ensure accurate and timely resolution of customer inquiries
* Stay up-to-date on relevant laws, regulations, and policies related to unclaimed property, ensuring compliance with all applicable requirements
**Essential Qualifications**
* High school diploma or equivalent required
* One year of experience responding to customer inquiries and resolving problems (Treasury Customer Service Representative 6)
* Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (Treasury Customer Service Representative 7)
* Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (Treasury Customer Service Representative E8)
**Preferred Qualifications**
* Experience working in a call center environment, with a strong focus on customer service and problem-solving
* Knowledge of unclaimed property laws, regulations, and policies
* Strong analytical and research skills, with the ability to interpret complex documents and data
* Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external customers
* Ability to work independently, with minimal supervision, and as part of a team
**Skills and Competencies**
* Strong attention to detail and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and adhere to strict confidentiality protocols and guidelines
* Strong research and analytical skills, with the ability to interpret complex documents and data
* Proficiency in Microsoft Office, including Word, Excel, and Outlook
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with opportunities for growth and development. As a Treasury Customer Service Representative 6-E8, you will have access to:
* Comprehensive training and onboarding program, with a focus on unclaimed property laws, regulations, and policies
* Ongoing coaching and mentoring, with a focus on developing your skills and competencies
* Opportunities for advancement, with a focus on promoting from within
* Access to professional development opportunities, including conferences, workshops, and training sessions
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization, committed to providing a positive and supportive work environment. As a Treasury Customer Service Representative 6-E8, you will have the opportunity to work in a fast-paced and challenging environment, with a focus on delivering exceptional customer service and reuniting reported properties with their rightful owners or heirs. Our team is comprised of motivated, hard-working, and inclusive individuals who are passionate about making a difference in the lives of our customers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary range: $45,000 - $65,000 per year
* Comprehensive benefits package, including health, dental, and vision insurance
* Retirement plan, with a 401(k) match
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional development and advancement
**Remote Work**
This is initially a hybrid position, with approximately 4-6 months of training on-site at our Dimondale, Michigan office, with the potential to be remote after the training (except for a one day per month requirement to be on-site). Selected candidates must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
**Accommodations**
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
**How to Apply**
If you are a motivated and resourceful individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please attach your cover letter and detailed resume to your application, and click on the link below to learn more about why arenaflex is a great place to work.
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