Are you looking for an opportunity with a company that dominates its niche, has a winning reputation, and is building an infectious culture of success? How about joining a team that’s dramatically outpacing the growth of both the industry and its competitors? That’s Fello Logistics.
Fello Logistics is a fast-growing freight brokerage that's outpacing the industry by doing things differently: world-class service, people-first leadership, and a culture where people genuinely care. We don’t just move freight-- we raise the bar by taking care of our employees, customers, and carrier partners.
We’re looking for a
Track & Trace Specialist
to join our operations team and play a critical role in executing every load we book: keeping customers informed, drivers on schedule, and small problems from becoming big ones. This is not a passive role. It’s fast-paced, high-accountability, and rewards people willing to do whatever it takes to win.
What You'll Do
Monitor active loads from pickup through delivery
Make check calls to drivers and dispatchers
Communicate proactively with customers on pickup, in-transit, ETA, and delivery updates
Catch service issues early and coordinate solutions across carriers, customers, and sales
Document load status accurately and in real time in our TMS
Process Bills of Lading and Proofs of Delivery
Solve problems quickly when things don't go as planned
Leverage technology and data to make smarter decisions
Consistently hit weekly, monthly, and quarterly KPIs
What We're Looking For A self-starter who takes ownership of every load
Comfortable working in a fast-paced, high-accountability environment
Strong communicator, clear, direct, and professional, on the phone and in writing
Calm under pressure when loads go sideways, or customers get heated
Able to juggle multiple priorities without losing attention to detail
Logistics, transportation, or supply chain experience (preferred, not required)
Coachable, humble, and motivated to keep growing
Our Core Values
WOW with Service
Do the Right Thing
Own It
Be Humble & Keep Growing
Do Whatever It Takes
Find the Win–Win
If these don't resonate, this won't be a fit - and that's okay.
Compensation & Growth
Base salary: $40,000–$45,000
Bonuses, raises, and opportunities for advancement are available based on performance.
How to Apply
Send your resume to
[email protected], along with a short write-up highlighting accomplishments or qualities that make you a strong fit. We'll read that first.
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