Leidos is seeking a customer service-oriented Time & Pay Solutions Specialist to join our Corporate Payroll team. In this role, you will be responsible for providing support related to timesheet and payroll customer service, audit requests, status reporting, special projects, and other duties as assigned.
Primary Responsibilities:
Assist employees with timesheet questions including recording of hours which may be confidential in nature.
Perform timecard corrections in the system of varying complexity
Provide appropriate timesheet and payroll information to Human Resources/Legal when necessary.
Assist employees with creating paper correcting timesheets when needed
Recommend actions to resolve timesheet discrepancies.
Ability to review and analyze pay data and resolve pay related questions.
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route, and redirect problems to correct resources
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation, and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Other duties as assigned
Required Qualifications:
High School diploma / GED and 2+ years’ timesheet administration or time charging experience in a defense contracting industry.
Excellent communication skills.
Strong Microsoft Office experience a must.
Ability to work overtime when special projects occur.
Strong working knowledge of time charging and payroll policies and procedures to ensure adherence to Company Policy and Federal Labor Laws.
Deadline oriented and ability to multi-task
Proven working experience in providing customer phone support
Working knowledge of helpdesk software, databases, and remote control
Strong client-facing and communication skills
US citizenship is required and able to obtain security clearance as needed
Able to work US East Coast hours
Desired Qualifications:
The ability to complete assignments independently.
Good written and oral communications skills.
Must be resourceful to find answers to questions
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
May 21, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $41,600.00 - $75,200.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.