Are you passionate about making a difference in people's lives? Do you have excellent communication skills and a strong customer satisfaction focus? If so, we invite you to join our team as a Temporary Outbound Customer Care Specialist at careerzynith, a leading organization dedicated to improving cardiovascular health and reducing the risk of heart disease.
**About careerzynith**
careerzynith has been at the forefront of cardiovascular health for over 98 years, and our mission is to be a relentless force for a world of longer, healthier lives. We are committed to creating a healthier future for all, and we need talented individuals like you to help us achieve this goal. Our team is passionate about making a difference, and we are looking for someone who shares our vision and values.
**Job Summary**
As a Temporary Outbound Customer Care Specialist, you will play a critical role in supporting our volunteers and donors through routine outbound calls, thank-you messages, and educational materials. You will be the face of careerzynith, providing exceptional customer service and building relationships with our community. If you are a strong communicator, a team player, and passionate about making a difference, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
* Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
* Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
* Follow up on previous calls to ensure that our community feels valued and supported.
* Use multiple software programs for tracking contact information and interactions.
**Qualifications**
* High school diploma or equivalent
* 0-2 years minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
* The ability to multitask by simultaneously navigating several software programs and the Internet is required.
* Exceptional communication skills, both verbal and written, including typing accuracy.
* Critical thinking and problem-solving skills.
* Must be able to work Monday – Friday 8:30 – 5:00pm CT.
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong customer service focus and ability to build relationships
* Ability to multitask and navigate multiple software programs
* Critical thinking and problem-solving skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment and meet deadlines
**Career Growth Opportunities and Learning Benefits**
* careerzynith invests in its people, offering a range of training and development opportunities to help you grow your career.
* Our corporate university, Heart U, offers over 100,000 resources to support your learning and development.
* We offer a range of employee resource groups and mentoring programs to help you connect with colleagues and develop your skills.
**Work Environment and Company Culture**
* careerzynith is a remote-friendly organization, offering the flexibility to work from home.
* Our company culture is built on our core values of Be Seen, Be Heard, and Be Valued, which guide our behavior and decision-making.
* We are committed to work-life harmonization, offering a range of benefits and programs to support your well-being.
**Compensation, Perks, and Benefits**
* Salary: $16.50/Hour
* Benefits: careerzynith offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
* Professional Development: We offer a range of training and development opportunities, including tuition assistance and employee resource groups.
* Work-Life Harmonization: We offer a range of benefits and programs to support your well-being, including paid time off, holidays, and employee assistance programs.
**Why Join careerzynith?**
* Make a difference in people's lives and contribute to a healthier future for all.
* Work with a talented and passionate team who share your values and commitment to excellence.
* Enjoy a range of benefits and programs to support your well-being and career growth.
* Be part of a leading organization that is shaping the future of cardiovascular health.
**How to Apply**
If you are a strong communicator, a team player, and passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be a leader in diversity and inclusion.
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