**Join arenaflex's dynamic team as a Temporary Mental Health Customer Service Representative and play a vital role in delivering exceptional patient care and support.**
In this temporary role, you will be an integral part of arenaflex's customer service team, working remotely to provide top-notch support to patients and healthcare providers. As a Temporary Mental Health Customer Service Representative, you will be responsible for coordinating testing services, communicating with patients, and working with insurance companies to secure the highest possible coverage for patients.
**About arenaflex**
arenaflex is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Our mission is to deliver innovative solutions that determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties. We are committed to maintaining leadership in an expanding hereditary cancer market, diversifying our product portfolio, and increasing revenue contribution from international markets.
**Responsibilities**
As a Temporary Mental Health Customer Service Representative, your specific job responsibilities will be uniquely defined by your individual training plan and assigned duties. However, your general responsibilities will include:
* Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
* Working with healthcare providers to complete the required documentation and sample submission.
* Working with insurance companies to secure the highest possible coverage for patients.
* Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
* Independently managing assigned work and meeting production and quality metrics.
* Serving as a hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
* Identifying issues and trends and collaborating with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
* Participating in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of arenaflex or our customers' experience.
* Participating in the Quality Assurance plan.
* Complying with applicable CLIA and HIPAA regulations.
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* High school diploma or equivalent required.
* Fluent in Spanish is preferred/encouraged.
* Excellent interpersonal and communication skills.
* Accurate typing skills of at least 35 words per minute.
* Excellent listening, transcribing, and self-review skills.
* PC experience, including familiarity with Excel, Word, Internet, and e-mail.
* Ability to manage several tasks simultaneously, often under pressure.
* Excellent organizational and task management skills and professional judgment.
* Enjoys problem-solving and identifying patterns.
* Hardworking individual who loves working on a team and supporting others.
**Physical Requirements**
As a remote employee, you will be working in a home-based setting, and the following physical requirements apply:
* Lifting Requirements: Light work or exerting up to 20 pounds of force frequently.
* Physical Requirements: Stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
* Use of equipment and tools necessary to perform essential job functions.
**Minimum Speed/Bandwidth Requirements**
To ensure seamless communication and data transfer, you will need to meet the following minimum speed/bandwidth requirements:
* 50 Mbps Download (MegaBits Per Second)
* 5 Mbps Upload
**Equal Employment Opportunity (EEO)**
arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
**Why Join arenaflex?**
As a Temporary Mental Health Customer Service Representative at arenaflex, you will have the opportunity to:
* Work in a dynamic and supportive team environment.
* Develop your skills and knowledge in customer service, communication, and problem-solving.
* Contribute to the delivery of exceptional patient care and support.
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* Participate in ongoing training and development opportunities to enhance your skills and career growth.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website:
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**Note:** arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).
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