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Job Title:
Technical Support Professional AMS
Location:
Remote
Job Type:
Contract
Job Overview
We are looking for a Technical Support Professional AMS with strong telecom domain expertise and hands-on experience with Blue Planet Inventory. The ideal candidate will support application maintenance, issue resolution, troubleshooting, and operational support activities within a telecom environment.
Required Skills
• Telecom/Telco domain expertise
• Hands-on experience with Blue Planet Inventory
• Strong troubleshooting and incident resolution skills
• Experience supporting AMS/Application Support environments
• Excellent communication and analytical skills
Nice To Have Skills
• ServiceNow
• Ticketing and incident management experience
• Production support experience
Key Responsibilities
• Provide application and operational support for telecom systems
• Troubleshoot and resolve production/application issues
• Work closely with business and technical teams for issue resolution
• Monitor system performance and support operational stability
• Handle incidents, service requests, and change management activities
• Maintain support documentation and follow support processes
• Utilize ServiceNow for ticket tracking and issue management
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