Audacy, Inc. is a leading audio content and entertainment company that connects with people through trusted local news, sports, and music. They are seeking a Technical Support Engineer to support customers with the installation, maintenance, and daily product support of proprietary software and services, while interfacing with Engineering, Product, and Sales teams.
Responsibilities
- General helpdesk support and knowledge base management. We use Zendesk primarily working through Work directly with clients to install and configure Streaming and On Demand software. Position will have a podcasting focus initially
- Provide technical guidance and information to users
- Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3 rd parties
- Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues
- Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues
- Create and maintain documentation for internal and external needs
- Work with web-related technologies, basic JavaScripting, API troubleshooting and more
- Assist as needed in special projects ranging from data entry to building custom tools or reports
- Effectively communicate product bugs and issues to management and established groups
- Rotate through a weekly on-call shift with the rest of the team
- General working hours are 8-5
Skills
- Associates degree in a Computer Science/Information Technology related field or equivalent experience
- Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware
- Excellent verbal and written communications skills are required
- Effectively communicate to a technical or non-technical audience
- Basic understanding of web technologies and techniques (JavaScript, HTML)
- A solid grasp of the Microsoft Office Suite, Google Docs and Jira
- Strong attention to detail while being self-directed
- Able to balance competing tasks in a rapidly changing environment
- Enthusiasm for new technology and strong team spirit. We collaborate constantly
- Willingness to ask questions and adopt a learning mindset
- Ability to troubleshoot and resolve technical issues is a MUST
- Experience with AI tooling
- Experience pulling data from SQL databases
- Experience in the radio broadcast, advertising or streaming industry is a plus
- Knowledge of streaming media protocols: HTTP Live Streaming (HLS), and Icecast
- Experience with audio engineering is a plus
Benefits
- A health care coordinator
- Medical
- Dental
- Vision
- Mental health
- Telemedicine
- Flexible spending accounts
- Health savings account
- Disability
- Life insurance
- Critical illness
- Hospital indemnity
- Accident insurance
- Paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
- 401(k) retirement plan
- Legal assistance
- Life assistance program
- Identity theft protection
- Discounted home and auto insurance
- Pet insurance
Company Overview
Audacy is a leading audio content and entertainment company. It was founded in 1968, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://audacyinc.com/.