**Join arenaflex, a high-tech home security company, in our mission to protect the life you've built and foster a culture of collaboration and innovation.**
Are you a motivated, ambitious, and self-starting individual looking for a challenging and rewarding role where you can make a huge impact on the lives of others? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as a Technical Customer Experience Representative!
**About arenaflex**
arenaflex is a high-tech home security company that's passionate about protecting the life you've built. We've created a culture that cares just as deeply about the career you're building, where collaboration and innovation thrive. Our no-ego culture is the perfect place for those seeking their next challenge to find big opportunities and make a huge impact.
**Our Hybrid Work Model**
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person. The remainder of the week is flexible, allowing you to choose where you work best. This flexibility benefits everyone, and we get to use the best of both worlds to get our work done.
**Why are we hiring?**
We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. If you're looking for a challenging and rewarding role where you can grow and thrive, we invite you to join our team!
**What You'll Do**
As a Technical Customer Experience Representative, you'll be responsible for taking inbound calls from our customers and assisting them to the best of your ability. You'll provide top-tier support, educate customers on system installation and use, and assist in troubleshooting. You'll also use your problem-solving skills to solve customer issues and address concerns. Outbound calls to current customers may be required to address issues when needed.
**Primary Responsibilities Include:**
* Respond promptly, courteously, and knowledgeably to technical support inquiries
* Provide top-tier support to all customers with a goal of first call resolution
* Educate customers on system installation/use, and assist in troubleshooting
* Utilize prior customer support experience to enable customer success and happiness
* Use problem-solving skills to solve customer issues and address concerns
* Outbound calls to current customers to address issues, when needed
**What You'll Bring**
* Proven success in a phone-based customer service or call center position
* Ability to understand and determine root causes to customer issues
* Comfort with technology and ability to provide technical assistance for consumer electronics
* Proven record of outstanding attendance and timeliness in a structured environment
* Strong work ethic and the drive to contribute to company goals
* Clear and effective phone communication skills to ensure all customer issues are resolved
* Ability to work independently and in a team setting
* Ability to prioritize in a fast-paced environment and excellent time management skills
* Positive, can-do attitude and eager for continuous improvement
* Strong commitment to customer happiness and satisfaction
**Must-Have Qualifications:**
* Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
**Perks!**
* Shift Differential for Nights & Weekends
* Opportunities for Career Progression
* Medical, Dental, and Vision Benefits Starting Day 1
* Matching 401k up to 4%
* Holiday Pay
* Paid Time Off
* Team Building Activities
* #BagelThursdays
* Employee Referral Programs $$$
**What Values You'll Share**
* Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
* Aim High - Always challenging oneself and others to raise the bar.
* No Ego - "no job too small" attitude, and open, inclusive, and humble style.
* One Team - highly collaborative approach to achieving success.
* Lift As We Climb - A track record of investing in developing others and helping others succeed.
* Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment.
**How to Apply**
If you're a motivated, ambitious, and self-starting individual looking for a challenging and rewarding role where you can make a huge impact on the lives of others, we invite you to apply to this exciting opportunity! Please visit our website to submit your application.
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