Position: Technical Content Writer
Location: Remote, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Research, write, edit, and develop support readiness materials including training modules, knowledge base articles, and other related artifacts.
- Manage content production process ensuring timely delivery and adherence to quality standards.
- Create clear and concise technical documentation suitable for support advocates and engineers.
- Improve and maintain the quality of existing content through regular review and updates.
- Scrub and continuously improve content items to ensure accuracy and relevance.
- Coordinate with various Lines of Business (LOB) to gather and integrate content requirements.
- Attend LOB meetings to understand content needs and align strategies accordingly.
- Conduct publishing quality checks to ensure content meets specified standards before dissemination.
- Generate volume reports to track content production and consumption metrics.
REQUIREMENTS:
- Proven experience in content management, (preferably) in a technical support environment.
- Strong proficiency in content production processes including research, writing, editing, and development.
- Excellent technical writing and editing skills with the ability to communicate complex concepts clearly and concisely.
- Ability to maintain and improve content quality through regular review and updates.
- Experience in scrubbing and continuous improvement of content items to ensure accuracy and relevance.
- Knowledge of Line of Business content coordination processes.
- Willingness to attend and actively participate in LOB meetings to understand content requirements.
- Familiarity with publishing quality checks to ensure content meets specified standards.
- Proficiency in generating volume reports to track content production and consumption metrics.
- Help design/improvise Style guide based on the project requirement
- Help do Editorial review as an when required for the project.
- Collaborate with documentation peers to advance the state of the art in documentation
- Utilizing AI/other ways in improving the Efficiency of Content writing work.
BENEFITS:
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic international team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal tickets
- Private healthcare
- Remote (Romania)
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