At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With over 278 million paid memberships across 190 countries, we're shaping the future of global entertainment by providing a seamless and enjoyable experience for our members. Our Global Customer Service (CS) organization is at the forefront of this mission, dedicated to delivering exceptional interactions with our subscribers around the world. We're now seeking a talented Technical Content Designer to join our Customer Service Content Strategy team and help us improve the support experience for our members and customer service agents.
**About arenaflex**
arenaflex is a global entertainment leader that's changing the way people watch, play, and interact with our content. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional experience for our members, and our Customer Service Content Strategy team plays a critical role in making this happen.
**The Role**
As a Technical Content Designer on our Customer Service Content Strategy team, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have the opportunity to make a significant impact on the support experience for our members and customer service agents, helping them navigate technical issues in a clear and simple way.
**Responsibilities**
As a Technical Content Designer, you'll be responsible for:
* **Leading large complex editorial projects** from start to finish, including setting content strategy, goals, timelines, and reporting.
* **Creating and editing Customer Service content**, including Help Center and internal knowledge base articles, customer service emails, and other support materials.
* **Ensuring consistent content style, tone, and format** meet the evolving expectations of a global audience.
* **Partnering closely with support operations, localization, legal, product design, and engineering teams** to ensure seamless collaboration and effective content delivery.
* **Creating, maintaining, and updating style guides and editorial training** to ensure consistency and excellence in content creation.
* **Leveraging multiple data sources** to provide data-driven analysis and content recommendations that drive business results.
**Qualifications**
To succeed in this role, you'll need:
* **A BS/BA degree** in a relevant field, such as English, Communications, or Technical Writing.
* **5+ years of relevant experience** in technical writing, editing, project management, or a related field.
* **Exceptional writing, editing, project management, and communications skills**, with a proven track record of delivering high-quality content on time.
* **Extensive technical or UI writing experience**, with a strong understanding of how to communicate complex technical information to a consumer audience.
* **Experience writing for different platforms**, such as computer, mobile, or TV.
* **Experience with information architecture and content management systems**, with a strong understanding of how to organize and manage content effectively.
* **Desired qualities**, including independence, self-starter mentality, innovative thinking, curiosity, action-oriented approach, strong relationship-building skills, superior communication skills, including storytelling, and the ability to thrive in a fast-paced environment.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* **Annual salary**, with the option to choose how much of your compensation you want in salary versus stock options.
* **Comprehensive benefits**, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
* **Paid leave of absence programs**, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
* **Flexible time off**, available to full-time salaried employees.
**Work Environment and Culture**
arenaflex is a unique culture and environment that values diversity, inclusivity, and innovation. We're committed to creating a workplace that's welcoming, supportive, and empowering for all employees. Our culture is built on a foundation of:
* **Diversity and inclusion**, with a focus on recognizing and celebrating the diversity of thought and background that makes our teams stronger.
* **Innovation and creativity**, with a commitment to pushing the boundaries of what's possible in entertainment and beyond.
* **Collaboration and teamwork**, with a focus on building strong relationships and working together to achieve common goals.
**Why Join arenaflex?**
If you're passionate about creating exceptional experiences for our members and customer service agents, we want to hear from you. As a Technical Content Designer on our Customer Service Content Strategy team, you'll have the opportunity to:
* **Make a meaningful impact** on the support experience for our members and customer service agents.
* **Work with a talented team** of program managers, visual designers, and cross-functional partners to deliver exceptional content.
* **Develop your skills** and expertise in technical writing, editing, project management, and content strategy.
* **Enjoy a competitive compensation package**, including comprehensive benefits and paid leave of absence programs.
* **Be part of a unique culture and environment** that values diversity, inclusivity, and innovation.
**How to Apply**
If you're ready to join a global entertainment leader that's changing the way people watch, play, and interact with content, apply now!
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