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Job Title: Technical Client Success Manager
Location: Remote
Time Zone: U.S. Eastern Time (EST), Mon–Fri, 9AM–6PM
Reports To: Executive Leadership
Role Overview
The Technical Client Success Manager owns the end-to-end client experience for a tech-enabled podcast production and distribution platform serving B2B service providers. This role blends relationship management with technical fluency, requiring someone who can confidently engage with clients, understand technical workflows, and translate business goals into scalable, tech-driven solutions. The ideal candidate has experience in SaaS environments, understands basic coding concepts, and thrives in fast-paced, client-facing roles.
Key Responsibilities
Serve as the primary technical and strategic point of contact for assigned client accounts
Understand client goals and map them to platform capabilities, workflows, and deliverables
Support technical discussions, including light troubleshooting, data interpretation, and integrations
Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs
Monitor account health, proactively identify risks, and drive retention and expansion opportunities
Collaborate with operations, production, and leadership to ensure timely, accurate delivery
Maintain detailed records and workflows within HubSpot or similar CRM tools
Required Qualifications
2–4 years of experience in client success, account management, or customer-facing SaaS roles
Working understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch)
Prior experience working for a tech or SaaS company
Non-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.
Strong written and verbal English communication skills
Highly organized, process-driven, and comfortable managing multiple accounts
Preferred Qualifications
Experience with marketing agencies or marketing technology platforms
Familiarity with APIs, automations, or data workflows
Exposure to podcasting, content marketing, or B2B services
Tools & Technology
HubSpot or Go High Level
Slack, Zoom, Calendly
SQL, Python (conceptual/working knowledge)
Zapier or similar automation tools
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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