Job Description Summary
The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints.
The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC002313 SYS - IS Identity Endpoint Delivery & Security
Pay Rate Type
Salary
Pay Grade
Health-30
Scheduled Weekly Hours
40
Work Shift
Job Description
The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints.
The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture.
Key Responsibilities
Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services.
Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration.
Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users.
Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency.
Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption.
Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service.
Additional Job Description
Required Education/Skills/Work Experience/Certifications:
Education and Core Experience
Degree Option: Bachelor’s Degree and five (5) years of directly related experience in enterprise information technology; OR
High School Option: High school diploma/GED and nine (9) years of experience in enterprise information technology.
Specialized Citrix & Technical Skills
Experience: 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments (required).
Technical Depth: Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting.
Soft Skills: Strong interpersonal, analytical, and verbal/written communication skills.
Preferred Certifications
Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V). (Updated from legacy CCA).
Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification.
Physical Requirements
Mobility & Posture
Standing: Continuous
Sitting: Continuous
Walking: Continuous
Climbing stairs: Infrequent
Working indoors: Continuous
Working outdoors (temperature extremes): Infrequent
Working from elevated areas: Frequent
Working in confined/cramped spaces: Frequent
Kneeling: Infrequent
Bending at the waist: Continuous
Twisting at the waist: Frequent
Squatting: Frequent
Manual Dexterity & Strength
Pinching operations: Frequent
Gross motor use (fingers/hands): Continuous
Firm grasping (fingers/hands): Continuous
Fine manipulation (fingers/hands): Continuous
Reaching overhead: Frequent
Reaching in all directions: Continuous
Repetitive motion (hands/wrists/elbows/shoulders): Continuous
Full use of both legs: Continuous
Balance & coordination (lower extremities): Frequent
Lifting & Force Requirements
Lift/carry 50 lbs. unassisted: Infrequent
Lift/lower 50 lbs. from floor to 36”: Infrequent
Lift up to 25 lbs. overhead: Infrequent
Exert up to 50 lbs. of force: Frequent
Examples:
Transfer 100 lb. non-ambulatory patient = 50 lbs. force
Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
Push patient stretcher one-handed = 25 lbs. force
Vision & Sensory
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depth perception: Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions:
Olfactory (smell) function: Continuous
Respirator use qualification: Continuous
Work Environment & Conditions
Effective stress management: Continuous
Rotating shifts: Frequent
Overtime as required: Frequent
Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees