My client, a financial/mortgage company seeks a System
Administrator
to support the organization’s IT
service management platform,
ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency.
Type:
Temp 6-month (possible perm position after)
Start Date:
ASAP
Location:
Remote (any time zone)
Pay Rate:
$90/hr. + benefits.
Schedule:
Monday - Friday, morning flexible schedule
FUNCTIONS
• Serve as platform expert
— Lead advanced features for the service desk, asset management, and change control platform.
• Administer daily operations
— Manage cloud-based infrastructure and connected systems.
• Maintain platform updates
— Oversee enhancements, releases, and system upgrades with proper changelogs.
• Resolve performance issues
— Troubleshoot and fix software problems.
• Collaborate across teams
— Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs.
• Develop reporting
— Create metrics and dashboards for senior leadership.
• Automate workflows
— Build cross‑system automations using Python, Azure, and Power Platform.
• Manage CI/CD automation
— Use GitLab pipelines for automation code.
• Act as technical liaison
— Serve as primary contact for third‑party providers and consultants.
• Improve processes
— Identify operational gaps and drive process improvements.
Qualifications
• 3 yrs Experience in cloud-based IT
• Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management
• Integrations using systems such as Azure, Okta; HTTP requests.
• Knowledge of Asana, Trello, JIRA or other similar
project management
software for tracking development.
• Executes projects with little direction.
• Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.
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