****THIS IS A REMOTE POSITION ONLY****
****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO [email protected] ****
WHO WE ARE:
Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
- Full-time positions with the potential for overtime
- 100% remote jobs
- Competitive compensation package.
- An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
About the Role
Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for an Offshore Customer Support Specialist to join the Support team. This role involves working 9-hour shifts and supporting our global customers.
What You’ll Do
- Support customers in using the clients platform effectively
- Respond to support requests via email, chat, calls, or portal
- Troubleshoot issues or escalate when needed
- Keep customers informed and updated
- Identify and report bugs to internal teams
- Follow up on issues to ensure resolution
- Collaborate with Customer Success and Implementation teams
- Help improve our Help Center and internal resources
What We’re Looking For
- At least 2 years of experience in Customer Support (SaaS or technical support preferred)
- Strong communication skills in English and French (Spanish or Italian is a plus)
- Experience handling customer calls and support tickets
- Comfortable working with technical issues and troubleshooting
- Strong problem-solving and analytical skills
- Good teamwork and organization skills
- Experience supporting US customers or handling escalations is a plus
- Familiarity with tools like Zendesk is a plus
- Basic Excel skills (VLOOKUP, data analysis)
- Interest in technology and mobile troubleshooting
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