We are looking for a Success Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.
Key Responsibilities
- Contact new provider signups via phone, text, and email.
- Guide providers through onboarding, activation, and account setup.
- Follow up on incomplete registrations, missing documents, and pending requirements.
- Schedule onboarding calls and assist providers throughout the activation process.
- Handle inbound customer support inquiries via phone, email, and text.
- Coordinate communication between providers and homeowners and assist with issue resolution.
- Maintain accurate CRM records, activity notes, and pipeline updates.
- Conduct customer satisfaction and quality follow-ups after services are completed.
- Support review generation and reputation management efforts.
- Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
- Help increase provider activation, retention, and overall platform engagement.
Requirements
- Advanced English (C1) – Required.
- Strong verbal and written communication skills.
- Customer service, customer success, sales, or administrative experience preferred.
- Comfortable making outbound calls and conducting follow-up communications.
- Basic computer proficiency and familiarity with CRM systems.
Working Conditions
- Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
- Compensation: $500 USD per month.
- Location: Remote.
This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.
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